Description

Essential Duties and Responsibilities

Manage end-to-end credentialing, re-credentialing, and privileging process in collaboration with CVO.

Review and verify applications, identifying any red flags or missing documentation.

Prepare provider credentialing files for review by the Medical Staff Committee and Board of Directors.

Maintain complete and accurate records of medical staff, monitoring expiration dates for licensure, certifications, and insurance.

Coordinate orientation schedules and onboarding processes for new providers, supporting smooth integration into the organization.

Track CME reimbursements and manage expenses related to credentialing in accordance with provider contracts and hospital policy.

Provide administrative support for Medical Staff and Department meetings, including scheduling, agendas, and minutes.

Serve as the primary contact for new providers during the credentialing and onboarding period.

Coordinate clinical rotations and schedules for medical students and trainees.

Support quality reporting, audits, and compliance activities for regulatory and accreditation readiness.

Maintain confidentiality and uphold ethical standards aligned with our faith-based mission.

Promote a culture of safety, compassion, and continuous improvement in all work practices.

Maintains a safe work environment using safe practices and following hospital safety procedures.

Supervisory Responsibilities

This position does not supervise other employees.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Associate's degree or equivalent required.

Minimum of 2 years of experience in credentialing, medical staff support, or a related administrative role.

Experience with credentialing software and understanding of healthcare terminology preferred.

Licenses/Certifications

Certification from NAMSS (National Association Medical Staff Services) preferred but not required.

Knowledge, Skills, and Abilities

Thorough understanding of credentialing standards, regulatory and accreditation guidelines (TJC, CMS, NCQA).

Strong verbal and written communication skills.

Advanced organizational and time management abilities.

Proficiency in Microsoft Office Suite and data management systems.

High attention to detail, confidentiality, and commitment to excellence.

Service-oriented attitude, with an ability to work collaboratively and respectfully with all stakeholders.

Language and Communication Requirements

Proficient in English, both spoken and written, including professional and medical terminology.

Ability to read, understand, and write routine business documents and medical staff correspondence.

Must be able to effectively present information and respond to inquiries from providers, leadership, and accrediting agencies.

Physical DemandsThe following physical requirements represent the demands typically encountered in this role and may be used to assess accommodation and work restrictions from a physical therapy or work comp perspective:

Postural Tolerance: Prolonged sitting at a desk or computer workstation (up to 6-8 hours/day). Occasional standing, walking, reaching, and stooping.

Manual Dexterity and Repetitive Motion: Frequent use of hands/fingers for keyboarding, writing, and document handling.

Lifting Requirements: Must be able to lift and carry up to 15 pounds occasionally and up to 35 pounds infrequently (e.g., boxes of files, office supplies).

Visual and Auditory Requirements: Close vision for computer and document work. Ability to hear conversations and respond clearly in person or over the phone.

Mobility: Ability to move between workstations, attend meetings, and escort providers during onboarding.

Ergonomic Awareness: Work is primarily sedentary but requires attention to posture, workstation ergonomics, and breaks to prevent repetitive stress injuries.

Accommodation Considerations: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Work Environment

Office environment within a healthcare setting, with frequent interaction with administrative staff, clinical departments, providers, students, and visitors.

May be required to enter patient care areas or accompany new providers during onboarding, with potential minimal exposure to environmental hazards (e.g., airborne particles, odors, or biohazards).

Standard business hours apply, though occasional early morning, evening, or weekend hours may be required to meet deadlines or support medical staff meetings.

Noise level is generally low to moderate.

The role requires consistent professionalism, discretion, and alignment with organizational values.

Faith and Organizational Commitment

Demonstrate and promote Catholic Franciscan values in all actions, decisions, and communications.

Contribute to a respectful, mission-driven environment grounded in compassion and human dignity.

Embody St. Anthony's strategic pillars of quality, service and patient choice, people as the employer of choice, financial stewardship, and community engagement.

Qualifications

Education

Required

Associates or better

Experience

Preferred

Minimum of 2 years of experience in credentialing, medical staff support, or a related administrative role. - Experience with credentialing software and understanding of healthcare terminology preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

St Anthony Regional Hospital

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