Job Purpose: Serves as an Assistant Case Manager/Administrator at SPiN Cafe, a day center for homeless and low-income individuals.

General duties and responsibilities include but are not limited to:

Assist Guests in a respectful and cheerful manner

Sign guests in, if needed

Interview and collect documentation from Guests within three days of arrival to include the following:

Code of Conduct, if one hasn't already been done

ROI

Intake form

Copy of any identification guest is willing to provide

Create a working paper file

Create a google sheet for the new guest

Assist the guests in gaining documentation regarding housing, ID, birth certificates

Help guests navigate employment sites, social security, DOL, Health Insurance and other online platforms

Assist guests in setting up and navigating Gmail accounts

Assist guest in obtaining services from: Island County Human Services. Opportunity Council, Various Community Counseling Services, Drug and/or Alcohol Treatment, both short and long term

Be able to manage staff, volunteers and guests, de-escalating situations that are volitile

Be able to call 911, the MCOT or the DCR when necessary

Write good notes in electronic files

When not involved in the above activities, the employee will help with the general duties of other Spin Cafe employees as needed: *Duties include serving food and beverages to guests, monitoring outside activities, and janitorial duties.

Learn clients' names and sign them in daily as well as check out restroom keys. Applicant must be able to multi-task and be self-driven. *Applicants should be friendly and treat others with dignity and respect while maintaining clear personal boundaries.

Hours: We are open 6:30 am to 5:00 pm 7 days a week. This position is from 11:30 am to 5:30 or 6:00 pm Monday - Thursday, with extra hours possible.

Skills/Qualifications: Communicate with guests in a cheerful manner Be able to multi-task effectively Be able to lift 30 lb's Bend, kneel and clean (no allergies to bleach or cleaning products) Be able to stand for long periods of time Must pass a background check Must acquire a food worker's card within 14 days Must be able to complete HMIS training when it becomes available

Applicant must provide three references not related including contact information. Please send resume to spincafeoh@gmail.com. Please fill out a volunteer application found at www.spincafeoh.org/volunteer/{rel="nofollow"} which has many of our staff policies listed.

SPIN Cafe

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