Position Type: Full Time Location: Cheektowaga, New York

REPRESENTATIVE $20/hr

This position is on site in a call center.

Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service Representing a Fortune 100 company and being the voice of Spectrum Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more Resolving mobile customer inquiries while creating best-in-class customer experiences Working independently in an open, friendly environment while collaborating with a supportive, energetic team Were a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, youll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, youll thrive inside our lively environment.

WHAT YOULL BRING TO SPECTRUM

Required Qualifications

Education: High school diploma or equivalent Schedule: Ability to work a variety of schedules including nights, weekends, and holidays Language: Ability to read, write, speak and understand English Preferred Qualifications

Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center Technical Skills: MS Office, computer skills, typing Skills: Communication, organization, time management, multi-tasking, customer service Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient SPECTRUM CONNECTS YOU TO MORE

Tools + Tech: Work with innovative, customer service technology and information systems Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed Competitive Pay: Generous $20 per hour starting pay Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed Total Rewards: Our comprehensive benefits are among the best in the industry Apply now, connect a friend to this opportunity or sign up for job alerts!

Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Apply online at https://jobs.spectrum.com/job/cheektowaga/customer-service-representative/4673/97583261712

Spectrum - Mobile

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