The Senior Parking Operations Manager/Sr. Facility Manager manages the operation through effective leadership, developing client relationships and superior customer service, human resource management and budget management. Additionally, the Senior Facility Manager leads an effective operation by ensuring all employees perform their job functions to the

SP+

standards of operational excellence. This includes:

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Delivering premier customer service to our clients.

Hiring ideal frontline employees and providing them with the appropriate training and tools to succeed.

Maximizing profitability through revenue development, facility marketing, cash control procedures and expense reviews.

Revenue Reporting and Budget Management

Ensure that proper parking, security and cash control procedures are followed by all employees, and participate in audits as necessary.

Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility's bank account. Monitor office audits and cashier reports to maintain vigilance over possible employee theft and/or inefficiencies.

Manage the operation's budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.

Identify all procurement and vendor service needs of the location.

Perform general accounting duties such as accounts payable, payroll and petty cash.

Workforce Management

Identify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions. Employees include

attendants, cashiers, bookkeepers, and maintenance personnel.

Supervise employee performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.

Client Retention & Satisfaction

Ensure pro-active communication with client regarding opportunities to improve operations.

Res

SP Plus

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Parking Operations Manager