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Operations Manager - Raleigh, NC

(Full-time, M-F 7:30AM-3:30PM most days, 100% in-person)

We are:

A high-performing exterior property service company that's grown fast through strong hiring, rigorous execution, and high client retention. Our reputation is built on consistency, professionalism, and smart use of tech in an industry that's usually behind the curve. We provide property services like pressure washing, gutter cleaning, window cleaning, and more for HOAs, apartment communities, office buildings, and retail centers.

You are:

A detail-oriented manager who thrives on excellent customer outcomes, accountability, and operational excellence. You have field leadership experience and aren't afraid of documentation, difficult conversations, or enforcing standards. You believe performance and professionalism go hand in hand-and you hold both your team and yourself to high expectations.

You want a chance to make your mark by leading a team that delivers real value every day.

About the Role:

This role leads technician teams in the Raleigh market. You'll own execution of services, technician development, and administrative compliance. You'll be responsible for building a high-accountability, high-performance culture and ensuring jobs are done safely, efficiently, and to spec.

You will work closely with branch leadership, our internal support teams, and your direct reports to deliver consistent, high-quality results. This is not a desk job-you'll lead in person at our warehouse, in your office, and in the field, every day.

Key Responsibilities:

Crew Leadership & Team Performance

Lead daily check-ins and maintain personal visibility with crews

Know your team members' goals, strengths, and improvement areas

Coach technician performance and enforce accountability

Administer feedback, recognition, and discipline as needed

Promote a culture of ownership, compliance, and continuous improvement

Service Execution & Quality Oversight

Ensure work is completed to scope, on time, and safely

Use systems and reports to monitor crew performance

Support new service launches or high-visibility jobs

Communicate proactively with Sales and Account Managers

Administrative Compliance

Approve timecards and track training, certifications, and incidents

Enforce company policies and documentation standards

Investigate safety issues or policy violations promptly

Handle injury reports and ensure proper follow-through

Who Thrives in This Role:

People with technician experience before their management experience - the mix makes for a great fit!

People who aren't afraid to hold the line-and have the judgment to know when to flex

Leaders who take responsibility and drive outcomes, not just relationships

Organized operators who value visibility, structure, and follow-through

Honest, ethical professionals who coach, correct, and develop others

Requirements:

Minimum 3 years of field or crew leadership in services, construction, or logistics

Ability to coach and hold others accountable with professionalism

Valid driver's license and insurability under company policy

Comfortable using mobile apps and reporting tools daily

Able to walk job sites, carry equipment, and be physically active on the job

Preferred Experience:

Knowledge of field services like pressure washing, window cleaning, landscaping, or related services

Admin experience: timecards, incident reporting, training tracking

Experience managing entry-level and experienced field staff

Compensation & Benefits:

Salary, paid weekly

Company vehicle (take-home)

Company MacBook and iphone or phone stipend

401(k) with company matching

Subsidized health and supplemental insurance

Paid Time Off and company holidays

Work Environment:

SOR runs on results, values, and execution. You'll be supported, but not coddled. We believe in clear expectations, honest feedback, and lifting each other up through shared standards and accountability. We're a strong team and adding you will make us stronger!

SOR is an equal opportunity employer and follows all applicable laws. Applicants must be authorized to work in the U.S.; we do not sponsor visas. SOR uses e-Verify and may request voluntary demographic data for EEO reporting.

Department

Operations

Employment Type

Full-Time

Minimum Experience

Experienced

Compensation

65,000 - 70,000

Southern Outdoor Restoration LLC

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