This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4743585

At Surf Air Mobility, we\'re transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, were pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

JOB TITLE: Airport Customer Service Agent customer service & ramp\ DEPARTMENT: Customer Service\ REPORTS TO: Station Manager\ FLSA STATUS: Non-Exempt\

The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading.

\ KEY RESPONSIBILITIES

Ensuring FAA, Airline and airport regulations are followed

Enforcing safety/security measures and protecting sensitive zones

Creating and modifying reservations

Checking in passengers; safely loading and unloading passengers

Handling luggage weights of up to 70 lbs and monitoring luggage for

size, quantity and weight

Reviewing baggage tags for accuracy

Calculating Weight/Balance and assigning seats in the plane

accordingly.

Providing information on arrival and departure times, boarding

procedures, carry-on regulations and seating arrangements

Making announcements over a public address system

Processing credit card payments

Directing aircraft parking and dispatch on the ramp

After additional training, towing aircraft to proper parking

positions on the ramp

Maintaining work area and mechanical equipment in proper order

Great customer service attitude and a willingness to find a way as

opposed to I cant, where applicable.

Any other duties as assigned

REQUIREMENTS\ Knowledge, Skills & Abilities:

Excellent written and verbal communication skills

Able to read, write and speak English effectively

Able to maintain eye contact when speaking with customers

Professional in appearance and manner

Ability to learn, understand and communicate the terms of the

companys Contract of Carriage

Courteous in all interactions

Able to interact effectively with passengers, co-workers and

management

Ability to maintain composure, keep emotions in check, control

anger, and avoid aggressive behavior even in difficult situations

Ability to diffuse stressful situations

Detail-oriented and self-motivated

QUALIFICATIONS\ Education:

High school diploma or equivalent

Miscellaneous Requirements:

Valid drivers license and reliable transportation

Computer skills ability to learn reservation and phone systems,

proficient with a PC

Basic math abilities

Ability to work within a 24/7 operation including holidays

Ability to pass 10-year background check and pre-employment drug

screen

At least 21 years of age

Authorized to work in the U.S. per the Immigration Act of 1986

Work Experience:

Prefer at least 1 year of prior customer service experience

Mental Requirements:

Leve\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI284417248

Southern Airways Corporation

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