Description

A career that changes lives.

SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut and Massachusetts. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.

Position Summary:

The Optical Sales associate plays a vital role as the first point of contact for patients selecting eyewear. This individual provides expert guidance on frame and lens selection, ensures accurate order processing, and delivers exceptional customer service to create a positive optical shopping experience. The Optical Sales associate supports the optical department's daily operations, maintains accurate product inventory, and collaborates with the clinical and administrative teams to ensure seamless patient care and satisfaction.

Job Duties & Essential Functions:

Patient Interaction & Optical Sales

Greet and assist patients in a warm, professional, and courteous manner, ensuring an excellent first impression.

Consult patients to determine their eyewear needs, preferences, and lifestyle requirements.

Provide expert recommendations on frame styles, lens materials, coatings, and tints.

Explain lens options, insurance coverage, and pricing clearly and accurately.

Process eyewear orders accurately, ensuring prescriptions and measurements are entered correctly.

Perform frame adjustments and minor repairs to ensure patient comfort and satisfaction.

Product Knowledge & Presentation

Maintain an up-to-date understanding of optical products, including frames, lenses, coatings, and contact lenses.

Stay informed on current fashion trends to help patients select stylish eyewear options.

Assist with merchandising and product displays to create an inviting retail environment.

Monitor product inventory and communicate stock needs to the Optical Manager or designated supervisor.

Administrative & Operational Support

Accurately process payments, manage cash transactions, and reconcile daily sales reports.

Collaborate with insurance coordinators to verify patient benefits and submit optical claims as needed.

Maintain accurate records of orders, repairs, and warranties in the electronic medical record (EMR) and point-of-sale (POS) systems.

Assist with opening and closing optical operations, including cleaning display areas, organizing frames, and securing inventory.

Ensure adherence to HIPAA regulations and maintain confidentiality of all patient health and financial information.

Customer Retention & Follow-up

Follow up with patients regarding order status, backorders, or delayed shipments.

Handle patient concerns or complaints promptly and professionally to ensure satisfaction.

Assist in marketing and promotional efforts to increase optical sales and patient engagement.

Required Qualifications:

High school diploma or equivalent

Minimum of one (1) year of experience in optical, retail sales, or a customer service environment.

Strong customer service skills with a professional and friendly demeanor.

Excellent organizational, time management, and multitasking abilities.

Excellent verbal communication and active listening abilities.

Comfortable engaging in face-to-face interactions with patients and staff.

Ability to perform accurate measurements for pupillary distance and frame adjustments.

Work Schedule:

Rotating Schedule - including days, evenings, and weekends

Salary Range:

$21.00

Benefits:

We aim to take care of our teammates the same way we take care of our patients. All SightMD employees receive the following benefits:

Medical/Dental/Vision Insurance

Prescription Drug Coverage

Company Paid Term Life Insurance & Long-Term Disability

Supplemental Insurance Benefits

Employee Assistance Program (EAP)

Retirement Plan - 401(k)

Paid Time Off (PTO)

Paid Holidays

Career Development Programs

All benefits are subject to eligibility requirements.

Equal Employment Opportunity Statement:

SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at peopleservices@sightgrowthpartners.com.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

SightMD

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