Overview:

We are seeking a reliable, customer-focused Front of House Associate to join our hospitality team. This dual-role position combines front desk responsibilities with shuttle driving duties, ensuring guests receive a seamless and welcoming experience from arrival to departure.

Key Responsibilities:

Front Desk Duties:

Greet guests warmly and provide exceptional customer service

Check guests in and out efficiently using hotel systems

Answer phone calls, respond to inquiries, and make reservations

Handle guest requests, concerns, and resolve issues professionally

Maintain accurate records and process payments

Coordinate with housekeeping and maintenance teams as needed

Shuttle Driver Duties:

Safely transport guests to and from designated locations (airport, local attractions, etc.)

Assist guests with luggage as needed

Maintain cleanliness and basic upkeep of the shuttle vehicle

Follow all traffic laws and safety guidelines

Keep accurate transportation logs

Qualifications:

High school diploma or equivalent required

Valid driver's license with a clean driving record

Previous hospitality or customer service experience preferred

Strong communication and interpersonal skills

Ability to multitask and stay organized in a fast-paced environment

Must be dependable, punctual, and professional in appearance

Ability to lift up to 50 lbs and assist with luggage

Must have open availability, including nights, weekends, and holidays

Must pass a background check and motor vehicle record check

Must have open availability, including nights, weekends, and holidays

Must pass a background check and motor vehicle record check

Job Type: Part-time

Ability to Commute:

Coraopolis, PA 15108 (Required)

Ability to Relocate:

Coraopolis, PA 15108: Relocate before starting work (Required)

Work Location: In person

Sheraton Pittsburgh Airport

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Front Desk Agent/Shuttle Driver