Where It Began...

In 1951 SF Fire Credit Union first opened its doors from a modest 10′ × 15′ office space in 17 Engine. It was from those humble beginnings-where everyone pitched in to help one another in their community-that the organization forged its way of business forever.

Today, the San Francisco-based credit union has grown to $1.7B in assets and a membership that extends from the regional firefighters we trace our roots back to throughout our many neighbors in San Francisco, San Mateo and Marin Counties. Our members benefit from the ideas and principles that have shaped us: Shared trust, continuous innovation of products and services, competitive rates, and excellent member service. These qualities foster a true sense of member-ownership and strengthen the credit union's bond with the people for whom this credit union was created.

What We Stand For...

There are a few things we look for in those we hire at SF Fire Credit Union, regardless of role or team.

First, do they align with our values?

Be Personal Walk the Member / Employee Path

⭐ Be a Leader Empower, Collaborate, Own

Be Outside the Box Innovate, Educate, Engage

Be Real Integrity and Transparency Matter

Be the Connection Serve our Community

Second, will they thrive in a culture like ours, where we default to trust, embrace feedback, and desire to innovate?

Finally, do they share our vision to help empower members to accomplish their dreams and build lasting financial security in whatever way is most relevant to their role?

What It Feels Like...

Most days it feels more like going to work with a big family.

Whether it's a pot luck lunch, baking birthday cakes for colleagues in the kitchen, or after-hours get togethers, we're here to do a great job and have a good time while doing it! We value a good sense of humor, are motivated by a higher purpose, and always bring an "in-this-together" attitude. While we're driven to do great work, we also value real work/life balance.

Is This the Career for You?

We are seeking a senior growth leader to integrate sales, marketing, product and proposition management, business development, strategic partnerships, market insights, and brand strategy into a coordinated enterprise capability.

The Vice President, Sales & Marketing is accountable for profitable member growth, relationship deepening, product penetration, brand relevance, and scalable acquisition and distribution channels. This leader will build the operating model, talent, disciplines, and technology-enabled capabilities required to translate strategy into measurable market results.

This is not a traditional marketing leadership role. The successful candidate will combine strategic range with hands-on execution and use research, analytics, product thinking, sales leadership, and brand positioning to shape where the Credit Union competes and how it wins.

THE MANDATE Understand the market. Define the proposition. Build the brand. Create demand. Convert growth opportunities into durable member relationships.

What You Get To Do

Lead Enterprise Growth Strategy

Develop and execute an integrated sales and marketing strategy aligned with enterprise priorities, financial objectives, member needs, and risk appetite

Establish growth objectives, channel strategies, investment priorities, performance measures, and management routines

Create accountability for member acquisition, deposit and loan growth, relationship deepening, product penetration, retention, and lifetime value

Build Sales and Distribution Capabilities

Develop and scale community-based, partnership-driven, field-based, and other non-traditional distribution channels

Design and lead an enterprise sales model spanning branches, digital channels, business development, partnerships, and referrals

Establish sales disciplines, pipeline management, lead routing, performance expectations, coaching, incentives, and CRM-enabled workflows

Build a culture that balances growth, member trust, suitability, service, and responsible financial guidance

Lead Marketing, Demand Generation, and Member Engagement

Oversee integrated marketing, acquisition, lifecycle marketing, digital campaigns, content, communications, community engagement, and agency relationships

Use segmentation, experimentation, channel economics, and campaign data to improve conversion, retention, and return on marketing investment

Ensure marketing translates the Credit Union's value proposition into clear, relevant, and differentiated member experiences

Establish Market Research and Strategic Insights

Build an internal market research and insights capability that informs strategy, product development, pricing, brand, and investment decisions

Lead voice-of-member, competitive intelligence, segmentation, concept testing, brand research, and journey research

Translate research into clear choices about target segments, propositions, products, channels, partnerships, and go-to-market plans

Lead Brand Strategy and Market Repositioning

Lead the evolution of the Credit Union's brand, value proposition, and market positioning in support of long-term growth

Direct brand research, positioning, architecture, messaging, identity, launch planning, and enterprise adoption with internal stakeholders and external agencies

Connect the brand promise to products, experiences, culture, partnerships, and distribution so repositioning extends beyond communications

Shape Product and Proposition Strategy

Lead product and proposition management across the portfolio to improve relevance, competitiveness, adoption, and financial performance

Partner with Finance, Operations, Technology, Risk, Compliance, and Strategy & Transformation to evaluate opportunities, develop business cases, and bring offerings to market with appropriate governance

Use member and market evidence to prioritize investments, validate concepts, refine pricing, and improve existing offerings

Develop Partnerships and New Growth Channels

Identify, evaluate, and develop strategic partnerships, affinity relationships, and business development opportunities

Define partnership economics, value propositions, operating requirements, success measures, and relationship management practices

Represent the Credit Union externally with prospective partners and community stakeholders

Build the Organization and Operating Model

Assess the current organization, talent, workflows, technology, agency model, and performance disciplines, and develop a practical capability-building roadmap

Build, coach, and lead a high-performing multidisciplinary team across sales, marketing, insights, product, partnerships, and growth operations

Clarify decision rights, handoffs, governance, budgets, and accountability while fostering collaboration, experimentation, and disciplined execution

What We Look For In You

At least ten years of progressive leadership experience across a meaningful combination of sales, marketing, growth, product, brand, partnerships, market research, or go-to-market leadership.

Demonstrated success building or transforming a growth-oriented function with accountability for measurable commercial or membership outcomes.

Proven experience leading brand evolution, market repositioning, value proposition development, market expansion, or go-to-market transformation.

Experience using market research, consumer or member insights, segmentation, competitive intelligence, and voice-of-customer methods to shape strategic decisions.

Strong knowledge of integrated marketing, sales management, CRM, lifecycle engagement, digital acquisition, product strategy, and performance analytics.

Experience translating strategy into operating models, organizational capabilities, roadmaps, budgets, metrics, and sustained execution.

Ability to work effectively across executive leadership, technology, finance, operations, risk, compliance, and external partners in a regulated environment.

Exceptional leadership, judgment, communication, executive presence, analytical thinking, and change leadership skills.

Financial services experience strongly preferred. Bachelor's degree required; advanced degree preferred.

Preferred Experience

Experience building field sales, business development, community outreach, affinity-based, partnership-driven, or other alternative distribution models within financial services or adjacent industries.

Credit union, community bank, regional financial institution, fintech, or other regulated consumer financial services experience.

Experience leading a significant brand repositioning, market-entry, or audience-expansion initiative.

Experience building an internal research and insights capability or integrating voice-of-customer, competitive intelligence, and market research into enterprise decisions.

Experience with affinity-based growth, strategic partnerships, CRM, marketing technology, and digitally enabled distribution.

How Success Will Be Measured

A clear, integrated growth strategy and operating model with defined ownership, priorities, measures, and investment choices.

A stronger internal market research and insights capability that materially improves product, pricing, brand, and growth decisions.

A compelling brand and market position supported by a credible repositioning roadmap and consistent enterprise execution.

More disciplined sales, pipeline, campaign, product, and partnership management with measurable improvement in growth and relationship outcomes.

A high-performing team and scalable set of capabilities positioned to support SF Fire Credit Union's continued evolution.

This job description describes the general nature and level of work expected of the position. Responsibilities may evolve as organizational needs and strategic priorities change.

Salary

This compensation range takes into account the wide range of factors considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. At SFFCU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for the San Francisco market is an annual base salary of $225,000 to $338,000.

OUR BENEFITS

We have a competitive compensation and benefits package, but the true reward of working for SF Fire Credit Union goes beyond what you'll see on a pay-stub. We genuinely care our employees and we strive to invest in their professional and personal growth. We're a relatively small organization at about 200 employees, so you can see the impact of your efforts and the value your contributions bring to our members and fellow employees.

401(k) and Employer Match

Health, Vision, Dental and Life Insurance

Annual Incentive/Bonus Program

Tuition Reimbursement Program

11 Paid Holidays + Competitive PTO package

Home & Consumer Loan Program (Discounted Rates)

Professional development and training programs

On-demand personal coaching resource

Wellness Program (Discounted Gym Membership)

"Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."

SF Fire Credit Union

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