This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13038485

SERVPRO Team Fletcher is hiring aMitigationJob File Coordinator!The mitigation process involves helping business or homeowners whose structures have been damaged by storms, water, fire, mold and other causes through the process of clean up and removal/replacement of unsalvageable materials. Our goal is to make it Like It Never Even Happened!

This office-based position needs a person who loves to help customers and is knowledgeable in construction/damage restoration processes or property insurance processes. If you are a detailed, accurate, organized person with a strong sense of urgency to help customers who are in difficult situations, thenYoucould be ourHero!

Benefits SERVPRO Team Fletcher offers:

Competitive compensation

Superior benefits

Career progression

Professional development

And more! TheJob File Coordinatorwill work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Key Responsibilities

Responsible for clear and efficient project communication with the

customer, insurance adjusters, and project stakeholders

Daily project(s) oversight to include monitoring status, audit, and

work-in-progress

Ensure digital job tracking file includes all necessary

documentation throughout the job process

Create/review preliminary estimate using estimating software and

updating as needed

Review and validate job site documentation

Work closely with Project Managers to ensure thorough and accurate

project documentation from beginning to end

Perform all job close-out activities, including coordination with

accounting team to ensure proper invoicing

Collaborate and assist with other departments, as needed

Position Requirements

High school diploma/GED (preferred)

Experience in the restoration, construction, or insurance industry

is preferred

At least 1 year of customer service in an office-related experience

is required

Exceptional customer service skills, strong administrative

abilities, and excellent verbal and written communication skills required

Experience in job file tracking systems a plus

Ability to multitask and to remain detail-oriented

Must be knowledgeable in Microsoft Office and Google/Chrome and able

to learn multiple proprietary software systems quickly

Proficiency in using various digital tools and technologies to

complete job tasks efficiently

Skills/Physical Demands/Competencies

This is a full-time position, working hours varying between 7:00 a.m. and 5:00 p.m., MondayFriday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs. This position does require the ability to perform on-call duties on a rotational basis during after-hours and weekends. This position also requires the ability to successfully complete a background check subject to applicable law.\ \

Each SERVPRO Franchise is Independently Owned and Operated.

SERVPRO of Peoria

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Job File Coordinator