Clerk/Customer Service Representative - Hillsboro

Hillsboro, TX

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Answers incoming calls, greeting callers, provides information, transferring calls, and/or taking messages as necessary. Route emergency calls appropriately. Page individuals to inform them of telephone calls, using paging and interoffice communications equipment. Relays and route written and verbal messages. Places telephone calls or arrange conference calls as instructed. Perform clerical duties, data entry, such as typing, proofreading, accepting orders, scheduling appointments and sorting mail. Occasionally delivers and picks up post office mail and overnight packages to carrier. Transfer non-response customer calls to management or assign staff. Answer simple questions about programs using reference charts. Perform other related duties as assigned. SKILL NEEDED Communicating effectively in writing as appropriate for the need of the audience. Reading comprehension understanding written sentences and paragraphs in work related documents. Ability to convey information effectively. Must be excellent listener giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate times. Must be service oriented actively looking for ways to help people. Have the ability for Critical Thinking, Oral Comprehension, Problem Sensitivity, and Written Comprehension. Bilingual (English/Spanish) preferred; but not required EDUCATION AND EXPERIENCE: High school diploma or equivalent. Some college hours preferred. Experience in Customer and Personal Service knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures systems such as word processing, managing files and records. 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DUTIES AND RESPONSIBILITIES:

Adheres to the mission of SERCO

Greets and directs the general public upon entering the center by answering questions and providing information

Operate communication systems, such as telephone, switchboard, intercom, and public address.

Answers incoming calls, greeting callers, provides information, transferring calls, and/or taking messages as necessary.

Route emergency calls appropriately.

Page individuals to inform them of telephone calls, using paging and interoffice communications equipment.

Relays and route written and verbal messages.

Places telephone calls or arrange conference calls as instructed.

Perform clerical duties, data entry, such as typing, proofreading, accepting orders, scheduling appointments and sorting mail.

Occasionally delivers and picks up post office mail and overnight packages to carrier.

Transfer non-response customer calls to management or assign staff.

Answer simple questions about programs using reference charts.

Perform oth

SERCO INC

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Clerk -Customer Service Representative -Hillsboro