We are a full-service agency specializing in 3rd-party account receivables, operating under new ownership and leadership with a fresh vision, modern culture, and renewed focus on both our people and our clients.

At Sentry, we focus on solutions --- not pressure --- in every consumer interaction. We believe in compassionate collections: treating every consumer with fairness, respect, and professionalism. Our culture is built on family, opportunity, and accountability --- and our best agents thrive here because they're supported and rewarded.

As part of the TrueAccord brand, we're helping change the perception of collections by combining empathy with efficiency. This approach has not only transformed the industry, but also is helping consumers get back on track financially and move forward with confidence.

We're hiring 10+ new team members for our Account Resolution Specialist role here at Sentry Credit, located onsite in Everett, WA and focused on 3rd Party debt servicing and targeting a January 12th Start Date for our next class!!!

$500 Hiring Bonus:

New Hires on our ARS/3rd Party Collections Team, joining us in January, can earn a $500 Hiring Bonus just by hitting 90 days with the company!

What You'll Do

Manage inbound and outbound calls with professionalism

Negotiate fair payment plans and settlements with consumers

Document all communications and account activity accurately

Investigate and resolve disputes or billing discrepancies

Ensure compliance with FDCPA and all company standards

Balance independent work with strong team collaboration

Who You Are:

Experience in 3rd-party collections preferred, but we encourage those with customer service or sales backgrounds to apply!

Outstanding verbal/written communication --- professional tone always

Ability to remain calm under pressure and handle rejection

Goal-oriented, self-motivated, and competitive mindset

Detail-oriented with strong organizational skills

Comfortable using multiple systems/screens simultaneously

Positive attitude, adaptability, and strong work ethic

Why You'll Stay:

No weekends -- family-friendly schedule

Supportive team environment with a competitive edge

Fun monthly recognition contests and incentives

Full benefits package: medical, dental, vision, 401K Paid vacation + personal time off

Long-term career growth in 3rd-party collections

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Sentry Credit

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Account Collections Specialist