Assist co-workers and supervisor with administrative and clerical duties to help determine eligibility for agency programs and services. Education High School Diploma or GED Experience

Course work in accounting and/or bookkeeping, or one year experience in a technical support role. Equipment Operated

Computer

Scanner

Fax

Telephone

Copier

Calculator

Vehicles (must have valid Ohio driver's license) Inherently Hazardous or Physically Demanding Working Conditions None Essential Functions

Greets, assists and interviews recipients and applicants

Explains agency and community programs

Ensure compliance with local, state, federal rules/laws

Provides required forms and instructions

Reviews verification requirements

Reviews rights and responsibilities

Processes paperwork

Schedules appointments

Refers to other community resources

Answers phone and takes messages

Responds to questions

Logs data and statistics

Completes reports as required

Processes financial and budgetary documents

Covers for others as needed

Attends conferences, workshops and trainings to obtain or maintain knowledge of current regulations

Regular and predictable attendance Knowledge of:

Agency policies and procedures

Agency services and locations

Interviewing techniques Skills in:

Organization

Communication

Writing

Typing/Word Processing Ability to:

Conducts Interviews

Resolves Problems

Completes routine forms

Gathers and documents data

Professionally represents the agency

Maintains confidentiality

Maintains accurate records

Maintains effective working relationships with supervisors and co-workers

Seneca County Job and Family Services

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