We are a growing company looking for a positive attitude with high attention to detail in this position. Position includes answering phones, scheduling, receiving shipments, receiving customers, and inputting customer data. Must have great communication skills. Must have extensive knowledge of computer operations. This position interacts with customers on a regular basis and must be able to keep a positive attitude. Possesses proficient computer skills with experience in all Microsoft programs.

Maintain outstanding interpersonal and customer service skills

Comfortably handle inbound calls on a multi-line phone system and transfers calls and inquiries to the appropriate coworker or department

Accurately conveys information about our services and products

Secures accurate information about customer demographics and needs

Enter all information into ServiceTitan accurately and completely.

Schedule and dispatch service technicians through ServiceTitan.

Is proactive in all interactions with service technicians and updating customers on scheduled times and or rescheduling.

Responds to emails utilizing Microsoft Outlook.

Works well in a high stress environment.

Maintains composure and responds in a courteous, respectful and professional manner.

A team player with a positive attitude and encourages fellow team members.

Willingness to learn about the HVAC (heating, ventilation and air conditioning) industry.

Easily learns new software designed for the HVAC industry

Willingness to do whatever management deems necessary for the success of the company.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

401(k)

Dental insurance

Employee discount

Health insurance

Health savings account

Paid time off

Retirement plan

Vision insurance

Ability to Commute:

Paulding, OH 45879 (Required)

Ability to Relocate:

Paulding, OH 45879: Relocate before starting work (Required)

Work Location: In person

Schlatters Plumbing Heating & Air Conditioning

Latest Jobs

Dispatcher/Customer Service