Senior Director of Technology, LCMC Health – New Orleans, LA

About Sapphire Health

At Sapphire Health, we're not just another healthcare IT consulting firm. We stand out as pioneers at the intersection of healthcare and technology, committed to enhancing the delivery of healthcare services through innovative IT solutions. Through our comprehensive managed services partnership with LCMC Health, we provide strategic technology leadership and operational excellence across their 8-hospital network. Our team of experts excels in navigating the intricate landscape of healthcare technology, delivering enterprise-scale infrastructure solutions that enable exceptional patient care.

As a senior leader within Sapphire Health, you'll be embedded within LCMC Health's technology organization, serving as a trusted advisor and driving transformative initiatives that directly impact healthcare delivery across the Greater New Orleans region. This unique partnership model combines the agility and expertise of a specialized consulting firm with the scale and impact of a major healthcare system. If you're ready to shape the future of healthcare technology while making a meaningful difference in your community, we invite you to join our leadership team.

Position Summary

The Senior Director of Technology serves as the strategic technology leader and trusted advisor for LCMC Health's infrastructure initiatives through Sapphire Health's managed services partnership across the 8-hospital network. This role provides executive-level technology guidance, builds crucial stakeholder relationships, and drives the strategic direction of all infrastructure services delivered through the Sapphire partnership. The Senior Director acts as the primary technology spokesperson for infrastructure matters, translating complex technical concepts into business value and ensuring technology decisions align with LCMC Health's strategic objectives. This position requires a visionary leader who can navigate complex healthcare environments, build collaborative partnerships, and deliver transformative technology solutions.

Key Responsibilities

Strategic Leadership & Advisory

Serve as the principal technology advisor to LCMC's VP of Technology and executive leadership team on all infrastructure matters
Develop and maintain technology roadmaps aligned with LCMC Health's strategic goals
Provide expert guidance on emerging technologies and their potential impact on healthcare delivery
Lead technology strategy sessions with hospital executives and clinical leaders
Translate complex technical concepts into clear business value propositions for executive audiences

Executive Stakeholder Management

Build and maintain trusted relationships with leadership across all LCMC facilities
Serve as the escalation point for technology concerns from hospital leadership
Present technology initiatives and performance metrics to executive committees
Act as the infrastructure spokesperson in leadership meetings and strategic planning sessions
Partner with executives to ensure technology investments align with business objectives

Financial & Business Management

Partner with LCMC VP of Technology on capital and operational budget planning for infrastructure
Develop business cases for major technology investments
Track and optimize infrastructure spend across the enterprise
Identify cost optimization opportunities while maintaining service quality
Negotiate strategic vendor contracts and manage executive vendor relationships

Innovation & Digital Transformation

Drive digital transformation initiatives across the healthcare system
Evaluate and recommend emerging technologies for pilot programs
Partner with clinical leaders to identify technology-enabled care improvements
Lead the development of innovation frameworks and governance processes
Champion the adoption of cloud, automation, and modern infrastructure practices

Program Management & Delivery

Oversee the successful delivery of large-scale, multi-hospital technology programs
Ensure infrastructure projects deliver expected business outcomes
Manage program risks and develop mitigation strategies
Coordinate with Sapphire teams to ensure contract deliverables exceed expectations
Drive continuous improvement in service delivery and operational excellence

Organizational Leadership

Provide strategic direction to the Director of Technology and broader infrastructure teams
Mentor and develop high-performing technology leaders
Foster a culture of innovation and continuous learning
Represent infrastructure services in enterprise IT leadership forums
Drive organizational change management for technology initiatives
Partner with the Director of Technology to ensure strategic initiatives are effectively translated into operational execution

Compliance & Risk Management

Ensure infrastructure strategies address healthcare regulatory requirements
Partner with security leadership on risk mitigation strategies
Oversee disaster recovery and business continuity planning
Ensure technology decisions consider cybersecurity implications
Maintain awareness of healthcare compliance trends and requirements

Required Qualifications

Education & Experience

Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred
12+ years of progressive IT infrastructure leadership experience
5+ years in senior leadership roles within large healthcare organizations
Must be based in or willing to relocate to the Greater New Orleans area
Regular on-site presence required across LCMC Health facilities
Demonstrated success partnering with executive leadership teams
Proven track record of delivering enterprise-scale technology transformations

Leadership Competencies

Strong executive presence with the ability to build trust and credibility quickly
Outstanding communication skills with the ability to articulate complex technical concepts to any audience
Strategic thinking with the ability to connect technology capabilities to business outcomes
Strong interpersonal skills and ability to navigate complex organizational dynamics
Proven ability to collaborate effectively across all organizational levels
Visionary leadership style that inspires teams and stakeholders
Ability to interface effectively with both Sapphire and LCMC leadership teams, serving as a bridge between organizations

Technical Expertise

Deep understanding of enterprise infrastructure architecture and best practices
Knowledge of healthcare IT systems, particularly Epic and clinical applications
Familiarity with cloud platforms (Azure, AWS) and hybrid infrastructure models
Understanding of modern infrastructure trends (SDN, HCI, automation, DevOps)
Strong grasp of cybersecurity principles and healthcare compliance requirements

Business Acumen

Proven ability to develop and defend business cases for technology investments
Experience managing multi-million dollar technology budgets
Understanding of healthcare operations and clinical workflows
Track record of delivering measurable business value through technology
Experience with vendor management and contract negotiations

Preferred Qualifications

Master's degree in Business Administration, Healthcare Administration, or Technology Management
Healthcare IT certifications (CHCIO, CPHIMS)
Experience with Epic infrastructure at enterprise scale
Background in management consulting or technology advisory roles
Published thought leadership or speaking experience at industry conferences

Sapphire Health

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Senior Director of Technology – LCMC Health (New Orleans, LA)