**Ready to support high-quality glass installations with outstanding customer service? Sandhill Glass Co. is looking for a Customer Sales Representative to join our team. Join us and make an impact!

About Us ** Sandhill Glass Co. is proud to be a Veteran-Owned business dedicated to providing superior quality work each and every time. By combining over nearly 30 years of combined experiences of the teams from both American GEM Services and American Window and Glass, in addition to being dedicated to the overall service of our local community and nation as a whole, we're able to offer our clients an exceptional experience from start to finish.

Since its inception, Sandhill has been proud to serve the Detroit Metro and surrounding southern Michigan areas with extensive professional experience and capability that ensures we can develop the right solutions for any size project.

About the Role The primary focus of the Customer Sales Representative is to support residential shower and window orders by coordinating day-to-day operations, ensuring smooth communication with customers, and providing timely, courteous service.

This is an in-person role based in the Novi area with training required for the first month at our Dexter location. The position operates out of our local office in Novi and collaborates closely with sales, operations, and installation teams. This is a full-time role, Monday through Friday, from 10:00 a.m. to 6:30 p.m.

Key Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Serve as the main point of contact for customers, responding to inquiries and service requests via phone, email, and in person

Assist customers with placing orders, processing payments, and scheduling consultations

Coordinate with vendors to track materials and ensure timely deliveries

Schedule estimates, installations, maintenance, and repairs in collaboration with technicians and customers

Maintain accurate documentation of customer interactions, orders, and contracts using CRM systems

Resolve customer concerns related to product issues, delays, or service quality, escalating complex cases as needed

Stay up-to-date on product offerings, features, and installation processes to provide accurate information

Conduct post-installation follow-ups and proactively reach out with service updates or promotions

Support sales efforts through upselling or cross-selling relevant products and services

Ensure compliance with all company policies, safety standards, and regulatory requirements

Collaborate with estimators, logistics, and technical teams to ensure seamless customer experiences

About You

High school diploma or GED; two years college or equivalent work experience preferred

Proven experience in customer service, scheduling, project management or related field

Excellent verbal and written communication skills

Strong problem-solving and conflict-resolution abilities

Ability to handle high-pressure situations with professionalism and composure

Proficiency with basic computer applications like a word processing software (ex: Word, Google Doc, etc.)

Strong organizational skills and attention to detail

Ability to work successfully within a team and independently

Flexible schedule availability, including evenings and weekends, if needed

Experience in related industry like manufacturing or auto preferred

Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successful

Sandhill Glass

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Customer Sales Representative