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Information Services Library Assistant-Information Services - Salina, Kansas

The Information Services Assistant at Salina Public Library provides friendly, high-quality support to patrons by answering diverse questions, assisting with public computers, and offering general library help. This customer servicefocused role requires strong interpersonal skills, a positive attitude, and the ability to promote library programs while building strong relationships with the public and staff.Reports To:Head of Information Services

Starting Pay:\$16.31 per hour

Minimum Education:Associates Degree preferred / High School Degree required

Work Experience:

Experience working in a library preferred

Supervisory Experience:Not required

DUTIES & RESPONSIBILITIES

The Information Services Assistant must ....

Reference & Readers Advisory

Answer reference questions using authoritative resources (print,

online, microfilm).

Provide readers advisory assistance and be knowledgeable about

popular authors, topics, and trends.

Answer a variety of questions related to patron accounts, library

collections, and events.

Access and use the Library catalog in-depth to find resources,

manage holds, and update patron accounts.

Technology & Digital Services

Navigate digital resources across devices and assist patrons with

digital downloads (e.g., eBooks, audiobooks).

Be knowledgeable and confident in using library technologies.

Provide first-level tech troubleshooting for patrons.

Assist with basic computer skills and support patrons with

tech-related questions.

Operate a multi-line phone system.

Utilize technology efficiently and appropriately.

Customer Service & Communication

Provide excellent customer service in person, on the phone, and

online.

Communicate clearly, accurately, and timely with a diverse public

and coworkers.

Redirect inquiries to other departments when needed.

Help patrons with anything they need and show a willingness to

assist.

Deal with stressful situations with tact and diplomacy.

Enforce library policies and procedures respectfully, even in

high-stress or confrontational situations.

General Library Operations

Work scheduled hours reliably and use breaks appropriately.

Help maintain tidy, organized library spaces.

Complete opening and closing procedures.

Conduct general clerical and office tasks.

Assist in any library area as needed.

Prepare for and attend staff and project meetings.

Work on special projects or perform other duties as assigned.

Support the librarys mission and demonstrate professional behavior.

Maintain a general knowledge of library programs and services.

Personal & Professional Attributes

Be passionate about learning and sharing knowledge.

Demonstrate critical thinking skills and attention to detail.

Be trustworthy and able to work independently without supervision.

Comply with all library policies and uphold professional standards.

Develop and complete a yearly work plan with the department head.

PHYSICAL DEMANDS / WORK ENVIRONMENT

Light to moderate physical work.

Lifting, carrying and pushing up to 40 pounds with or without

assistance.

Frequent lifting, carrying, standing, walking, bending, climbing

stairs, twisting, reaching, pulling and pushing.

Speech and hearing abilities to maintain communication with patrons

and co-workers.

Vision to read and interpret reports, written documents and

electronic communications.

Work is primarily indoors, with some outdoor work for book drop

pickups and other Library event assistance.

ADA/EOE

an employee in general terms and does not necessarily describe all of his/her duties or responsibilities.*

If you have additional questions, please contact Stefanie Knopp, Head of Information Services, 785-833-9213

Position is open until filled.

Salina Public Library

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