SCCMHA JOB VACANCY ANNOUNCEMENT

CLASSIFICATION: Customer Service Specialist

PAY GRADE: $18.43- $21.24 Hourly

POSITION SUMMARY:

Under the general supervision of the Customer Service Supervisor, serves a primary customer service contact for Saginaw County Community Mental Health Authority (SCCMHA). This position supports a safe, welcoming, and professional environment by coordinating front desk operations, managing incoming communications, assisting visitors and persons served in navigating services, and collaborating with internal departments including Security, Recipient Rights, and Clinical Departments. This position will be knowledgeable about and actively support culturally competent recovery based practices; person centered planning as a shared decision making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid persons served in the recovery process.

WORKING CONDITIONS/ENVIRONMENT:

Works in normal office environment with usual pressures of time constraints and stress from long periods of computer use. Often deals with irate or unpleasant individuals on phone or over counter.

QUALIFICATIONS:

Education: High School diploma or equivalent with courses in general business, typing, bookkeeping, office practices, and computers.

Experience: Three (3) years experience as a secretary, working in social work field, healthcare area, or in a related field, and use of multi-line phone system (minimum 5 external lines and 10 internal extensions). This minimum requirement may be waived at SCCMHA discretion based upon the candidates' overall job experience.

Licenses and Certifications: Valid Michigan Driver's license with a good driving record.

Saginaw County Community Mental Health Authority

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Customer Service Specialist