Description:

This position is Part Time - 20 hours per week. The pay range is based on part time hours.

FLSA: Non-Exempt

Reports to: Regional Long-Term Care Ombudsman Program Coordinator

Supervisory Responsibilities: None

Pay Grade: 16 (FTE 0.50)

SUMMARY:

Provides outreach to residents of long-term care facilities. Receives, investigates, and monitors complaints and concerns relating to actions which adversely affect the health, welfare and rights of residents in long term care facilities, and assists in quickly resolving them at the lowest possible level. Acts as an information service for consumers. Establishes communication channels with long-term care providers and organizations, professional groups and advocate groups within the service area. Identifies long term care patterns and issues.

ESSENTIAL FUNCTIONS:

Receives, investigates, and resolves complaints and concerns about long term care facilities raised by residents, family members, friends, and facility staff.

Conducts regular visits to assigned long-term care facilities.

Acts as a mediator in disputes between residents and other parties as the representative of the resident's point of view.

Assists Regional Long Term Care Ombudsman in recruiting, training, and supervising volunteers to help carry out complaint fact-finding and resolution activities.

Assists in developing resident and family councils.

Maintains the confidentiality of complaints and residents per federal and state statutes.

Assists to maintain accurate and up-to-date records in database and files, including the "Ombudsmanager" case management system to assure complaints are resolved in a timely manner.

Maintains and regularly updates spreadsheet of unassigned long-term care homes, providing resident visits as needed.

Active outreach and follow-up with prospective volunteers using a wide range of recruitment methods, such as sharing opportunities through community boards, local organizations, social media platforms, in-person engagement, and other accessible channels.

Conduct volunteer reference checks and support orientation for new volunteers.

Other duties as assigned.

WORKING CONDITIONS AND PHYSICAL EFFORT:

While performing assessments in varied residential environments or attending meetings, the employee travels by automobile and is exposed to changing weather conditions.

A portion of the work is performed in a typical interior/office work environment.

While performing the duties of this position, the employee is regularly required to talk, hear, stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls, and reach with hands or arms.

The employee occasionally lifts or moves up to 35 pounds.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements:

MINIMUM QUALIFICATIONS:

Two (2) years college related courses in a relevant field, and at least two years recent social service or advocacy experience, or any combination of work experience and education which demonstrates the ability to consistently perform the duties of the position.

Current certification as a Long Term Care Ombudsman or ability to train for certification immediately.

Possession of a valid driver's license and minimum state-required vehicle insurance and have use of reliable transportation.

Must be a resident of SWAAD's service area or have a waiver for neighboring area.

Must be free of conf

S W WA Council of Govs

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Assistant Regional Long-Term Care Ombudsman