This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7036108

The Customer Service Repair Lead position is responsible for processing customer RMA firearms and ensuring customer satisfaction with Rugers repair & replacement processes. The position is located in Prescott, AZ and will report to the Customer Repair Manager. The role performs administrative duties required in Customer Service, including customer contact through email or by phone, processing and shipping firearms and record keeping.

Job Description

Essential Job Duties:

Respond to daily telephone and email inquiries.

Coordinate closely with customers, call center staff and factory

technical and quality personnel

Maintain a positive professional attitude and listen attentively to

customer needs.

Maintain Customer confidentiality.

Use technical knowledge to provide guidance to customers over the

phone.

Use computer software including Oracle, Excel, Outlook and Word.

Process payments for service/replacement orders.

Know and follow the state laws as well as the federal regulations

issued by the Bureau of Alcohol, Tobacco and Firearms.

Maintain accurate inventories of customer and Kanban firearms.

Participate in training as mandated by OSHA standards.

Ruger Firearms

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Customer Service Repair Lead