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::: {insertion-id="cht_text"} ::: {bm="49"} Assistant General Manager - Ruby Tuesday Job Description

The

Assistant General Manager (AGM) at Ruby Tuesday is responsible for the

day-to-day management of the restaurant, acting as the second-in-command to the General Manager and often the primary point of contact for both staff and guests.

Key Responsibilities

Team Leadership and Training: Supervise, train, and develop hourly employees; conduct performance evaluations, coaching, and discipline; set schedules, assign tasks, and ensure adherence to company policies.

Operational Oversight: Monitor kitchen and service operations, address issues promptly, and ensure compliance with sanitation, safety, and food quality standards.

Sales and Profitability: Drive sales and guest satisfaction; manage food costs, inventory, utility usage, and Health Department ratings.

Service Standards: Enforce the

CHARM Service Model so every guest interaction meets company expectations.

Training and Compliance: Provide and direct Front of House and Back of House training; maintain valid food safety and local compliance certifications.

Inventory and Supplies: Conduct weekly inventory checks; manage food, supplies, and liquor costs; ensure equipment is in good repair.

Communication: Use the digital manager logbook to share shift notes, product needs, equipment repairs, and staffing updates with management.

Security and Safety: Implement and enforce security measures to protect employees and guests

Required Qualifications

Education: High school diploma or GED

Experience: Previous restaurant management experience (often 2+ years) preferred; kitchen experience is a plus.

Certifications: ServSafe certification preferred or required before training.

Skills: Strong time management, customer service, record-keeping, purchasing, and production skills; verbal and written communication; attention to detail; adaptability; multi-tasking ability.

Other: Valid drivers license; ability to work independently and make quick, effective decisions

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Ruby Tuesday

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Assistant General Manager