Join Rosedale Bank and Be a Part of

OUR STORY

Rosedale Bank, we pride ourselves on being a true community bank. With a rich 117-year history, over $1 billion in assets, 13 retail branch locations across Maryland, and a team of approximately 150 dedicated employees, we are committed to making a difference-for our customers, our communities, and our people.

We believe what sets us apart is our strong commitment to our employees, with a focus on engagement, recognition, work/life balance, growth and development, personal connections, and delivering an exceptional personal-touch customer experience.

About the Job

We are currently seeking a

Relationship Guideto join our team at the

Dundalk branch. This front-line position is responsible for delivering an outstanding customer experience while assisting with basic banking needs, processing transactions, and educating customers about Rosedale Bank's products and services. You'll be part of a team that values professionalism, service excellence, and relationship-building.

In this position you will:

Create a personalized, responsive, and convenient customer experience.

Engage in meaningful conversations to understand customer needs.

Provide timely, accurate, and thorough service.

Learn and promote all Bank products and services, highlighting benefits tailored to customer needs.

Educate customers on digital banking tools and guide them through processes like online banking and ATM PIN resets.

Process a variety of transactions including deposits, withdrawals, loan payments, and official checks.

Handle CD penalties, stop payments, ACH stop payments, currency transaction reports, PIN resets, disputes, and debit card orders.

Follow all cash handling, security, and operational procedures.

Perform other duties as assigned.

What you bring:

High school diploma or equivalent

0-2 years of customer service experience; cash handling experience preferred

Excellent customer service, verbal, and written communication skills

Strong interpersonal skills and a customer relationship focus

Detail-oriented, dependable, and adaptable

Ability to count large sums of cash and coin

Basic computer skills and problem-solving ability

Team-oriented with a commitment to professionalism and integrity

Working Conditions/Physical Requirements

Must be able to remain standing for

50%-75% of the time

Occasionally move around the office to access files and equipment

Frequent use of computers and office equipment (calculator, copier, printer)

Ability to

work at other branch locationsbased on business needs

Flexible schedule including

evenings and weekends

Must be able to lift up to

60 pounds

Benefits you will enjoy:

401(k) - fully vested employer match and discretionary year end employer profit share contribution

Health Savings Account with generous employer contribution

Wide variety of Voluntary Benefit Options

Employer subsidized Health and Wellness Fitness Program

Generous paid time off including Birthday Day Off

Paid Parental Leave

Discretionary performance-based bonus program

RISE Employee Recognition Program

Paid Community Outreach Hours

Ready to build meaningful relationships and grow your career in community banking? Apply today to become our next

Relationship Guideand help us deliver the personal touch that defines Rosedale Bank.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex or gender (including pregnancy), age, marital status, disability, national origin, veteran status, sexual orientation, gender identity, genetic information or any other protected class.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://rosedalebank.isolvedhire.com/jobs/1682114-203628.html

Rosedale Federal Savings and Loan Association

Latest Jobs

Relationship Guide (Bank Teller)