JOB TITLE: Overnight Guest Support Specialist

REPORTS TO: Program Manager

POSITION STATUS: Full Time (40 hours a week)

SCHEDULE: 7:45pm - 9am, 3 days a week, (1-hour break)

HOURLY WAGE: $25.50

LOCATION: 4541 19th Ave NE, Seattle, WA 98105 (University District, Seattle)

BENEFITS: Paid Medical & Dental Insurance, Paid Time Off, and Employee Assistance Program

*Union-represented position under OPEIU Local 8

ROOTS is an equal opportunity employer. LGBTQ+, persons of color, and bilingual candidates encouraged to apply.

ROOTS Young Adult Shelter partners with young adults on their journey to stability.

POSITION SUMMARY: ROOTS is seeking a Full Time Guest Support Specialist (GSS) overnight position that directly supports shelter guests during their nightly stays. This position is responsible for maintaining a safe, inclusive, and structured shelter environment for up to 45 young adults every night. The GSS must be able to build relationships with shelter guests and colleagues in an often busy and chaotic environment. All staff who work at ROOTS must also be intentional with their selfcare to minimize the effects of being exposed to the firsthand and secondary trauma associated with homelessness and supporting folks experiencing crisis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Adhere to ROOTS Policies and Procedures and promote ROOTS organizational values.

Enforce ROOTS shelter rules, policies, and procedures consistently and equitably

Respond to emergencies with the appropriate level of support or de-escalation.

Build rapport with shelter guests and provide behavioral and emotional support, such as creating and implementing ROOTS Safety Plans and Support and Accountability Plans

Effectively communicate and collaborate with Case Management on guest needs.

Input reports or data into Daily Guest Summaries, Daily Shelter Reports, and Real Nightly Notes

Respond to inquiries by phone and email while maintaining confidential information.

Lead morning volunteer debrief meetings including icebreakers, and facilitation of scenario discussions and mini-trainings

Coach morning volunteers on conflict de-escalation strategies and techniques, as well as rule enforcement

Participate in the training of new overnight or morning volunteers and buddies

Communicate proactively with Program Supervisors, Guest Support Specialists, and Volunteer Supervisors; invest in a team approa

ROOTS Young Adult Shelter

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