Electrical Service Manager | Rolls Mechanical | Fenton, MI | $100-120K/Year + Incentives

Position Overview

Rolls Mechanical is seeking a driven and experienced Electrical Service Manager to lead, develop, and grow our Electrical Service division. This role is responsible for overseeing daily service operations, managing technicians and dispatch, driving revenue, ensuring customer satisfaction, and building a high-performing team.

The ideal candidate is a hands-on leader who understands the commercial electrical service industry, thrives in a fast-paced environment, and knows how to balance people, performance, and profitability.

Key Responsibilities

Leadership & Team Development

Lead, mentor, and develop a team of commercial electrical service technicians and support staff

Establish clear expectations, accountability, and performance standards

Conduct team building activities, coaching sessions, and performance reviews

Foster a strong culture of safety, professionalism, and continuous improvement

Operations Management

Oversee day-to-day service operations including scheduling, dispatch, and job execution

Ensure all work is completed safely, efficiently, and to company standards

Collaborate with dispatch to maximize technician productivity and utilization

Monitor and manage workflow to meet customer demands and deadlines

Financial Performance

Own and drive service department revenue, profitability, and growth

Review job costing, labor efficiency, and material usage

Identify opportunities to improve margins and operational efficiency

Assist in pricing strategies and service rate development

Customer Relations

Build and maintain strong relationships with commercial clients

Handle escalated customer concerns and ensure resolution

Partner with customers to identify additional service opportunities

Ensure a high level of customer satisfaction and repeat business

Business Development

Support growth initiatives by identifying new service opportunities

Work closely with estimating and sales teams to expand service offerings

Develop and maintain key accounts and long-term service agreements

Compliance & Safety

Enforce all company safety policies and OSHA regulations

Ensure technicians are properly trained, certified, and compliant

Promote a safety-first culture across all service operations

Qualifications

10+ years of experience in commercial electrical service

3+ years in a leadership or supervisory role preferred

Strong knowledge of electrical systems, troubleshooting, and service work

Proven ability to lead teams and drive performance

Experience with scheduling, dispatching, and service management systems

Strong financial acumen (job costing, budgeting, KPIs)

Excellent communication and problem-solving skills

Valid driver's license and clean driving record

Why Rolls Mechanical?

At Rolls Mechanical, we are committed to being the best place to work in the trades. We invest heavily in our people, provide the tools and support needed to succeed, and create real opportunities for advancement. If you're looking to lead a team, make an impact, and grow something meaningful---this is the opportunity!

Pay: $100,000.00 - $120,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Health

Rolls Mechanical

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Electrical Service Manager