Rolling Hills Zoo Job Description

Job Title: Food & Beverage Manager

Reports To: Executive Director

Job Summary: To oversee all aspects of food & beverage

management at Rolling Hills Zoo

General Duties and Responsibilities:

Member of the Zoos leadership team

Demonstrates a commitment to the Zoos mission statement and core values.

Performs duties in a service-oriented manner.

Demonstrates a commitment to maintaining a healthy work environment.

Recognizes the needs of others and treats others with respect and dignity.

Maintains good work habits and adheres to all policies and procedures.

Key Duties and Responsibilities (including but not limited to):

Responsible for hiring, training, and supervising all staff at the Overlook Restaurant, those

involved in food service for special events, and catering staff for the Conference Center.

Responsible for the efficient staffing of all food and beverage services.

Responsible for all food and supplies inventory for the Restaurant, Conference Center, and the

Zoo in general.

Will prepare weekly and monthly inventory reports.

Will comply with all Food & Safety Regulations and educate staff accordingly

Responsible for review of monthly Profit and Loss statements with the Executive Director.

Responsible for counting down pans and preparing daily paperwork.

Will ensure all payables are turned into Accounts Receivable in a timely manner.

Will work closely with the Events Manager on all Conference Center events, group visits, field

trips, and all other special events.

Responsible for food preparation and food service for the entire Zoo.

Will oversee the daily cleaning of the restaurant, restaurant restrooms, and patio area at the

Overlook Restaurant.

Will oversee cleaning of the catering kitchen and service areas at the Conference Center,

following use.

Responsible for guest service and satisfaction, always striving to provide a quality product in an

efficient and courteous manner.

Will appropriately respond to guests complaints, criticism, and suggestions. Will diplomatically

deal with disgruntled or irritable guests and seek assistance when necessary.

Will order food, beverages, and supplies appropriate to group size to ensure maximum profit.

Will seek new ideas for menus, recipes, and food presentation to maintain a quality product and a

positive guest experience.

Other duties of a similar nature as otherwise assigned.

Necessary Skills:

Experience in restaurant management.

Knowledge of the local health codes and their requirements.

Strong communication and team-building skills.

Able to develop menus and recipes appropriate to the event.

Strong computer skills.

Must be able to multitask.

A valid drivers License

Rolling Hills Zoo

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