Position Overview

We are looking for an experienced and motivated Customer Service Representative to join our marketing team. The customer service representative position is open for individuals who love helping others and providing information to make lives easier and better. Our ideal candidate is customer-oriented and has exceptional communication skills.

A Customer Service Representative in our team will be responsible for all the verbal and written communication with our customers. Therefore, we would love to have someone who knows how to listen and remain patient and cheerful throughout the day. If this sounds like you, dont hesitate to apply for the position.

Duties and Responsibilities

Answer and manage all incoming calls and emails

Generate sales leads

Provide accurate and valid information for the customers

Handle questions, complaints, and returns and find appropriate solutions quickly

Keep records of customer interaction and process received files.

Follow communication procedures and policies.

Think, answer, and respond quickly to resolve customer issues and questions about products and services

Retain a polite and professional voice and manner at all times

Requirements

High school diploma or equivalent

Proven customer support experience

Ability to handle a lot of incoming calls with great accuracy

Knowledge of CRM systems and practices

Customer-oriented and passionate about helping others

Ability to respond quickly to different requests and characters

Excellent multi-tasking and organizational skills

Benefits and Perks

Health Plan

Dental Plan

Vision Service Plan

Paid Holidays

Paid Time Off (Vacation, Sick Days, Personal Days)

Technical Training Programs

Incentive Compensation Programs

Virginia Works (Virginia Department of Workforce Development and Advancement) is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

Virginia Works (Departamento de Desarrollo y Avance de la Fuerza Laboral de Virginia) es un empleador/programa que ofrece igualdad de oportunidades. Las ayudas y servicios auxiliares estn disponibles a pedido para personas con discapacidades.

Rogers Heating & Cooling

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