Customer Service Representative

Ritter Insurance Marketing

Harrisburg, PA

About Ritter Insurance Marketing

Ritter Insurance Marketing, an Integrity partner, is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska, Idaho, Arizona, Florida, Maryland, North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15,000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents.

Job Summary

The Customer Service Representative is responsible for inbound and outbound calls and the overall support and assistance with marketing duties for the marketing department.

Primary Responsibilities:

Performs outbound call campaigns.

Provide call backs and follow up calls as needed.

Updates RAMS system as needed.

Respond to clients who contact RIM Call Center via inbound call, email or website.

Transfers calls to licensed agents, as needed.

Follows customer service protocols.

Follow company policies and procedures.

Follow call center workflows and desktop procedures.

Maintain call center metrics as determined by management.

Assumes responsibility for miscellaneous duties, as assigned.

Primary Skills & Requirements:

High School Diploma or equivalent. Associates Degree preferred.

Basic understanding of insurance and agent relationship.

Basic understanding of Medicare.

Basic understanding of marketing and new business operations

Call Center experienced preferred.

Basic Insurance Knowledge preferred (Medicare).

Good computer and typing skills.

Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone.

Ritter Insurance Marketing

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Customer Service Representative