This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12781815

Extensive team and customer interaction is required and the abilities to act professionally and swiftly to address customer concerns are imperative.

Applicants must be currently authorized to work in the United States on a full-time basis for any employer\ \ KEY RESPONSIBILITIES

Support software applications to provide proper case handling

according to the Quality Management System.

Create appropriate documentation for all work performed. This

includes, but is not limited to:

Independently troubleshoots, resolves, validates, and documents

technical issues.

Accurately classify and complete support cases.

Complete all tasks for Complaint handling according to the Quality

Management System.

Understands the interaction between software applications in the

same product family.

Seeks assistance when making changes that may affect downstream

processes or considered high risk.

Ability to independently conduct training sessions with team members

and customers for software packages supported by the team.

Being able to adapt quickly to the changing needs of our business

and environment.

Takes responsibility for work assigned and completed.

Able to accept and take action from constructive criticism.

Collaborates with team while performing as primary technical

resource for support and complaint investigation activities.

Analyzes and understands detailed requirements and thoroughly

reviews completed work to ensure accuracy.

Ensures the complete satisfaction of the customers.

BASIC QUALIFICATIONS

Associate degree and 4-7+ years of experience in software

configuration or support OR BS degree and 3-5+ years of experience in software configuration or support.

Two or more years of experience with one of the following: MS SQL

Server, Oracle, or MS Business Intelligence Studio.

Technical experience with writing and executing SQL statements.

PREFERRED QUALIFICATIONS

Customer support experience using a case management system and

troubleshooting technical issues.

Experience delivering what\'s promised on time, proactively provide

status reports, and have the capability to independently manage tasks and projects from inception through completion with minimal supervisory guidance.

The ability to work independently as well as in a team environment.

WORKING CONDITIONS

The position will be onsite 3 days a week in Chicago, Illinois.

Trips to Springfield, Illinois may occur with prior notice.

This position requires travel to Ohio as needed for onboarding and

recurring training purposes.

General office atmosphere and laboratory environment workspace.

Customer laboratories will include biological sample material.

[What do we offer?]{.underline}

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

Medical, Dental, and Vision Insurance Options

Life and Disability Insurance

Paid Time-Off

Parental Benefits

Compassionate Care Leave

401k with Company Match

Employee Stock Purchase Plan

Learn more about Revvity\'s benefits by visiting ourBswift{target="_blank" rel="nofollow noopener"}]{.underline}page. Log-In instructions areprovided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information. https://www.eeoc.gov/eeo-policy-statement

Revvity, Inc.

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