Summary

The Partnerships & Operations Manager is responsible for developing and managing third-party partnerships, as well as overseeing internal initiatives that enhance both resident and owner experiences. This role focuses on evaluating, implementing, and optimizing vendor relationships, resident benefit packages, and owner tiered service programs. The Partnerships & Operations Manager will work closely with Finance to assess the financial impact of each initiative, with Training to ensure proper rollout and adoption, and with Compliance to ensure all programs meet legal and regulatory standards.

Essential Duties and Responsibilities Partnership Development & Management

Identify, negotiate, and manage relationships with third-party vendors and service providers (e.g., utilities, smart home technology, insurance, maintenance partners).

Ensure vendors deliver consistent value, meet SLAs, and align with company operational standards.

Collaborate with Finance to evaluate cost-benefit, ROI, and financial implications of each partnership.

Serve as primary point of contact for partnership performance, issue resolution, and expansion opportunities.

Internal Program Design & Execution

Develop and launch resident benefit packages (insurance options, utility management, preventative maintenance programs, etc.).

Design and oversee owner tiered service programs that provide differentiated value and improve client retention.

Partner with leasing, marketing, training, compliance, and property management teams to ensure seamless integration into daily operations.

Conduct market research to maintain competitive pricing and value propositions for residents and owners.

Project Management - Adoption & Implementation

Lead cross-functional project plans for rolling out new partnerships and internal programs.

Establish timelines, deliverables, and adoption metrics for successful implementation.

Partner with the Training team to build training materials, job aids, and learning modules that support program adoption and staff readiness.

Partner with the Compliance team to review program structures, agreements, and processes to ensure adherence to legal and regulatory requirements.

Monitor adoption and adjust strategies to drive engagement and satisfaction.

Operational & Financial Oversight

Track performance of partnerships and internal programs against revenue and operational goals.

Provide regular reporting on adoption rates, profitability, and operational impact.

Partner with Finance to forecast revenue contributions and analyze financial risks/opportunities.

Identify underperforming programs and recommend improvements or discontinuation.

Compliance & Risk Management

Collaborate with the Compliance team to ensure all partnerships, resident programs, and owner initiatives meet lease terms, state/local laws, and regulatory requirements.

Review vendor agreements, program materials, and resident/owner communications for compliance alignment.

Support company-wide compliance initiatives by embedding best practices into partnership and program operations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills & Competencies:

Strong operational mindset with excellent project management skills.

Financial acumen with ability to model ROI and evaluate partnership impact.

Skilled in contract negotiation, vendor performance oversight, and cross-functional collaboration.

Ability to design and support effective training rollouts in collaboration with Training teams.

Excellent communication, presentation, and relationship-building skills.

Proficiency with Microsoft Excel, project management tools, and property management systems.

Education and/or Experience:

Bachelor's degree in Business, Operations, Finance, or related field (preferred).

3 plus years of experience in operations, partnerships/vendor management, or program management (real estate or property management preferred).

Proven track record of managing third-party relationships and implementing new business initiatives.

Compensation & Benefits

Performance-based incentives tied to program adoption, financial results, and compliance success.

Health, dental, and vision insurance.

401(k) with company match.

Paid time off and holidays.

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Partnerships and Operations Manager