WHAT YOULL DO

Serve as a subject matter expert for Digital and Treasury Service products, including ACH Origination, Wire Transfers, Online and Mobile Banking, Remote Deposit Capture, Positive Pay, Bill Pay, and related services.

Process incoming and outgoing wire transfers and ACH transactions in a high-volume, time-sensitive environment while ensuring accuracy, compliance, and timely completion.

Review, verify, approve, and release ACH and wire transactions entered by others, ensuring accuracy and compliance with Bank procedures.

Process internal wire and ACH requests, including loan funding transactions and internal operational requests.

Perform OFAC verification, fraud prevention reviews, and risk monitoring for wires, ACH activity, and mobile deposits.

Monitor and process mobile deposits, approvals, exceptions, and transfer limit increases within established authority guidelines.

Respond promptly to clients and internal inquiries related to Treasury Services, ACH, wires, payment issues, and online banking support via phone, email, and in person.

Assist with onboarding, implementation, setup, maintenance, and ongoing support of Digital and Treasury Service products and online banking solutions for new and existing clients.

Assist bank staff with Digital and Treasury Service procedures, product knowledge, and payment-related questions.

Maintain Treasury Services fee structures, account analysis settings, and system records accurately and timely.

Monitor daily workflows, internal communications, and deadlines to ensure timely processing of requests and transactions.

Perform balancing, verification, imaging, and record retention procedures related to wire and ACH activity.

Process Positive Pay exceptions, Bill Pay enrollments, and other Digital and Treasury Services operational functions.

Support audits, examinations, and compliance reviews assigned.

Crosstrain and assist with additional operational responsibilities as needed.

Deliver exceptional customer service through professional, courteous, and timely communication while collaborating effectively with internal teams to support operational efficiency and client satisfaction.

Perform all other duties as assigned.

R BANK

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Digital and Treasury Specialist