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Position Summary

Key member of a patient centric care delivery model for high quality and service within the office setting. Performs at or above the standards of care set for the superior patient experience in clinical and non-clinical settings. Able to proficiently and effectively navigate through multiple information technology platforms, EHR work queues and applications to provide and support best practices/protocols, value based care, supporting, implementing, and demonstrating the Core Values of ProMedica.

Immediately greets patients and visitors as they make contact with the practice.

Registers new patients and verifies patient demographics and insurance information on existing patients as they arrive for their appointment.

Answers and/or triages patient telephone calls, records complete and accurate messages and obtains necessary instructions from the provider, office manager, nurses, etc. when appropriate.

Coordinates the scheduling of patient appointments following the appropriate processes and procedures.

Reschedules patients for follow up as requested by providers.

Collects the appropriate co-payment, deductible or visit fee; as well as, outstanding balances when appropriate.

Provides excellent patient service by documenting information accurately, promptly and legibly in order to meet regulatory requirements and practice standards. Utilizes medical charts, forms, practice management systems and all forms of electronic communication efficiently.

Communicates professionally with patients, providers, and co-workers at all times. Supports internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork.

Maintains the provider schedule to meet customer service, access, and productivity standards of the office.

Assists clinical staff and/or providers with outgoing phone calls to patients, pharmacies, or other providers as appropriate.

Participates in practice staff meetings

May function as a Medical Scribe. Must follow System Policy SP17-14 while functioning in this role.

Accurately completes and submits the daily charge and payment reconciliation process.

Performs other duties as assigned.

Job Requirements:

High school graduate or its equivalent.

Must be able to understand directions (written and verbal), communicate and respond to inquires.

Able to promote a strong commitment towards achieving outstanding internal and external customer satisfaction.

General computer and typing proficiency.

Independent judgment and excellent interpersonal skills requiring minimal supervision and guidance.

Minimum of 1 year experience in a customer service or clerical setting.

ProMedica

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