Dental Call Center Representative

Full-Time | Grand Junction, CO

Are you a great communicator who enjoys helping people? PrimeHealth+ is seeking a Dental Call Center Representative to be the friendly voice our patients hear when they call. You'll help patients schedule appointments, answer questions, and connect them with the care they need---all while creating an exceptional customer experience.

What You'll Do

Answer inbound calls and assist patients with scheduling dental appointments

Respond to patient questions and direct calls to the appropriate team members

Document patient information and communications accurately

Provide friendly, professional customer service on every call

Manage multiple tasks while maintaining accuracy and efficiency

Support the dental team with additional administrative duties as needed

What We're Looking For

High school diploma

At least one year of customer service experience

Excellent verbal, written, and computer skills

Strong phone etiquette and active listening skills

Ability to multitask in a fast-paced environment

A positive, patient-focused attitude and strong teamwork skills

Preferred Qualifications

Experience in a medical or dental office

Three or more years of inbound call center experience

Knowledge of medical or dental terminology

Bilingual in English and Spanish

Why PrimeHealth+?

At PrimeHealth+, every phone call is an opportunity to make someone's day a little easier. As part of our mission-driven dental team, you'll help patients access the care they need while providing compassionate service from the very first interaction.

You'll work alongside dedicated professionals who believe in teamwork, kindness, and making quality healthcare accessible to everyone.

Additional Requirements: Candidates must be current on---or willing to obtain---required immunizations and screenings, including Tdap, MMR, Varicella, Hepatitis B, annual flu vaccine, and TB screening.

If you enjoy helping people and thrive in a fast-paced, customer-focused environment, we'd love to hear from you. Apply today!

Prime Health+

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Dental Call Center Representative