GENERAL SUMMARY:

Provides support for functions of Central Operations. Assists with interviewing and hiring new applicants, conducts performance appraisals and budgeting. Monitors state and federal regulations to ensure compliance within the department. Advises management on technical and operational issues regarding the department. Ensures that customer service standards are maintained.

RESPONSIBILITIES AND DUTIES:

Reconciles the Fed Reserve Bank account and Correspondent Bank accounts and Misc. Due from adjustments. Reconciles bank statement to Bank of Colorado's General Ledger accounts.

Back up to most Operations Center Functions including but not limited to Non Post, EIM, Return Items, Return mail, Legal document processing, Fed reporting, Backup Withholding.

Reviews FMS accounts and multiple exception reports and follows up with branches on exceptions.

Reviews outstanding Official checks.

Processes allocations for correspondent charges along with misc expenses.

Changes bank rates for Inst. 13 and Inst. 16

Conducts specific audits on a Monthly Basis.

Balances various other FMS accounts.

Assists with the management of personnel concerning staffing, performance appraisals, promotions and salary recommendations. Enforces department and bank policies and procedures, is supportive of Pinnacle Management and our Service Mission.

Assists in training of procedure changes that impact the branches.

Monitors state and federal regulations to ensure compliance.

Coordinates with PDS on EIM processing and ATM issues

Assists with branch-related functions such as cash counts, teller audits and opening and closing of location.

Adds and removes EOD codes on the navigator system.

Other duties as assigned by management.

Regular and reliable attendance

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of bank operations, products, policies, procedures and compliance.

Knowledge of research, customer service, proof and statement rendering

Knowledge of supervisory practices and principles.

Knowledge of ITI system, network, PC software packages.

Knowledge of all departmental functions

Skill in communicating with co-workers, customer, management in a courteous and professional manner.

Skill in operating computer systems.

Ability to develop new techniques or procedures for performing various tasks.

Ability to demonstrate accuracy and efficiency in a fast paced environment.

Ability to work under pressure meeting critical deadlines and have multitask abilities.

EDUCATION AND EXPERIENCE:

High school graduate or equivalent.

Previous banking experience or equivalent work experience.

Five or more years of bank operations experience preferred.

Supervisory or leadership experience preferred but not required.

PINNACLE BANK

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Operations Manager