Joining the PHC Group means becoming a vital player in one of the world's foremost producers and suppliers of top-tier laboratory equipment. Operating in the dynamic biomedical and diagnostics sectors, we cater to a diverse and expanding range of life science facilities. Our products are essential tools for researchers and professionals in pharmaceuticals, biotechnology, and healthcare, making a meaningful impact on advancements in these fields. Your role with us will be an integral part of this impactful journey.

Job Title: Customer Service Representative

About the opportunity: As a Customer Service Representative for PHCNA, the primary responsibility of this position will be to process customer and distributor quotes & orders including order entry, order processing, delivery coordination, and invoicing / rebate administration, and other order fulfillment activities as assigned. This is a great opportunity to directly impact our customers and the organization!

Location: This is a hybrid position, and will report into the Wood Dale, IL facility on Tuesdays and Thursdays.

What you will be doing:

Enter orders and quotes in a timely manner and submit order confirmations to customers and PHCNA sales reps.

Answer order status / delivery inquiries and tracking information by phone and email.

Create, prepare and distribute reports as necessary.

Prepare / process international shipping documents

Review new orders for correct pricing and special instructions.

Coordinate accessory installations and predelivery services with warehouse, service and validation teams.

Process returns and replacements including freight claim processing activities.

Gather customer information to add to customer profiles and data bases as part of customer account setup process.

Acquire and prepare information for submission of new account set-up in the Microsoft Dynamics AX system.

Process credits and debits, rebates and credit card orders.

Enter invoices into customer portals and processes rebates.

Crosstrain with others in the department for consistent customer coverage.

Performs other related duties as assigned.

What you need for success:

High school diploma or GED required, college degree is preferred.

2+ years of data entry experience.

Microsoft Dynamics AX experience is highly preferred.

Experience working with sales reps, distributors and end users is preferred.

Experience with Microsoft office suite.

The hiring hourly rate for this position is $26/hr, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PHCNA offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more.

TO ALL RECRUITMENT AGENCIES: PHC does not accept unsolicited third-party resumes.

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.

PHC North America

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Customer Service Representative