ESSENTIAL RESPONSIBILITIES

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.

Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.

Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.

Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.

Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.

Cascades information to associates and adjusts team priorities to meet goals and commitments.

Ensures continued alignment and responds effectively to a changing environment.

Address and administer associate complaints and grievances.

Recognizes and celebrates associates driving overall associate engagement.

Accountable to ensuring all associate reviews are delivered on time.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.

Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.

Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.

Evaluates operations and seeks opportunities to continuously improve processes and services.

Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.

Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (PandPs) and code of ethics for themselves and their team.

Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures.

Prioritizes and ensures a safe environment for our associates, pets, and pet parents.

Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.

Communicates business and financial objectives to other leaders within the store.

Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate.

Responsible for taking immediate action and reports when a sick/injured pet is id

PETSMART LLC

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