Job Description

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Retail Sales Associate Full Time

About Life at PetSmart

At PetSmart, were more than just a companyobsessed with pets; wereobsessed with our people too. Our values are rooted inunconditional lovea lesson we learn from our petsand stayingunited together.We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits that benefit you

Paid weekly

Associate discounts and perks

Health benefits: medical, dental, vision

401k

Tuition assistance

Career pathing

Development Opportunities

JOB SUMMARY

PetSmarts Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the companys vision, mission, values, and strategy. This role also shares responsibility of store cleanliness and maintenance, and pet safety standards as well as the direct care of pets within our store.

JOB RESPONSIBILITIES

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online.

Greets pet parents and answers their questions throughout the store.

Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience.

Responsible for the pet healthcare of store owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums).

Maintains total store cleanliness standards.

Supports the store with weekly price changes and monthly promotional pricing.

Stages and sorts new product to match sales floor planners.

Faces, fills, and recovers products to meet sales floor standards.

Recommends, informs, and sells merchandise, services and live pets.

Administers store owned pet medications as directed by veterinarian

Promotes special events such as adoption weekends, Treats enrollment, charity events, etc.

Ensures a safe environment for our associates, pets, and pet parents.

Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.

Assists and works in various areas throughout the store (including services) as required. Other duties may be assigned.

Participates in our culture of Belonging and Recognition.

Follows all Company Policies and Procedures.

QUALIFICATIONS

Strong written and verbal communication skills.

Flexibility in schedule, able to work evenings, weekends, and holidays as needed

Ability to react under pressure and maintain composure.

ESSENTIAL PHYSICAL DEMANDS AND WORK ENVIRONMENT

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.

While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals andtheir handling is common.

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PETSMART LLC

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