Description

::: {automation-id="job-description"} The Inside Sales Manager is essential to cultivating strong customer relationships, leading both inbound and outbound sales initiatives, and supporting the companys growth in the fire protection industry. This role also oversees a team of Inside Sales Specialists, providing them with clear guidance, coaching, and ongoing support.

Major Responsibilities/Accountabilities:

The essential functions include, but are not limited to the following:

Sales Support and Account Management

Manage and grow a portfolio of existing customer accounts.

Respond to inbound inquiries and proactively reach out to potential customers

Prepare quotes, process orders, and follow up to ensure customer satisfaction

Investigate and resolve any price discrepancies and distributor sales issues promptly

Educate customers on product offerings and track customer preferences to support sales initiatives

Lead, coach, and develop a team of Inside Sales Specialists to achieve performance goals

Conduct regular performance reviews and provide ongoing feedback and training

Establish and refine sales processes to improve efficiency and customer experience

Collaborate with cross-functional teamsincluding Marketing, Finance, and Operationsto align on sales strategies and resolve customer or order-related challenges

Customer Relationship Management

Build and maintain strong relationships with contractors, distributors, OEMs, and end users.

Provide technical guidance on product selection and applications (firefighting foams, sprinklers, valves, etc.).

Collaborate with the technical and engineering teams to meet customer requirements

Support client accounts, facilitate communication, and ensure a positive client experience

Facilitate client onboarding including documentation, product education and ongoing support

Respond to client questions and concerns, offering timely and accurate information to facilitate a smooth onboarding experience

Work closely with the sales team to align on client expectations and ensure consistent service experience

Sales Execution and Reporting

Monitor team workload, set priorities, and ensure timely completion of sales activities

Meet or exceed monthly and quarterly sales targets.

Maintain up-to-date accurate records in the CRM (e.g., Salesforce) and produce regular sales reports.

Generate and present reports on sales activities, customer feedback and market trends

Monitor competitor activity and contribute to strategic planning

Maintain accurate and up-to-date pending sales forecasts and communicate them proactively to Finance and Administration.

Work with other members of the sales team, operations and marketing group in executing new business opportunities and/or securing sales for that region.

Manager/Administrative

Oversee administrative workflows to ensure the sales team has the tools, information, and resources needed for success

Update and maintain key sales and client forms such as new account forms and trade show forms, ensuring accuracy and ease of use.

Support Client Relationship Managers with administrative and sales activities

Develop and implement process improvements to enhance team efficiency and customer support

Review reports and materials prepared by team members for accuracy and alignment with company guidelines

Provide backup to sales team to support clients and sales team members

Prepare reports, correspondence, and presentations using Microsoft Office Suite (Windows, Microsoft Word, Excel, PowerPoint, and Access)

Communicate directly with customers as needed to follow-ups, schedule meetings or resolve issues. Respond to phone inquiries from customers and vendors

Participate in the planning and execution of company marketing activities such as conferences and shows

Organize and support sales meetings, marketing events and trade shows

Collect, prepare and distribute Point-of-Sales (POS) material and flyers

Manage the shipping of trade show materials of our Green Bay office

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Requirements

::: {automation-id="job-requirements"}

Bachelors degree in Business, Marketing, Engineering, or a related field

preferred; equivalent experience considered.

Previous experience supervising or mentoring sales or administrative staff is strongly preferred

2+ years of inside sales or technical sales experience.

Experience in fire protection, industrial safety, or building systems preferred.

Knowledge of NFPA codes and standards is a plus.

Demonstrated ability to lead teams, set priorities, and drive accountability

Proven skills in coaching, performance management, and employee development

Ability to analyze sales data, generate reports, and make data-driven decisions to support business objectives

Strong collaboration skills for working cross-functionally with Marketing, Operations, Finance, and Customer Support

Proficiency in CRM systems and Microsoft Office Suite; experience with NetSuite strongly preferred.

Strong verbal and written communication skills. Fluency in Spanish is desired

Occasional travel required

Physical/Mental Demands and Work Environment

While performing the duties of this job, the employee is frequently required to sit, hear, use hands to @type data, use a personal computer and telephone.

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Description

Perimeter Solutions

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