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Automotive Customer Service Advisor Wilmington,DE

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

First point of contact for customers on the phone and in the store.

Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer\'s car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.

Responsible for the organization and productivity of the service

business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.

Under the direction of Management, assists in various aspects of

customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.

Follow all policies and procedures related to cash, credit, check,

refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

Conduct and participate in routine express automotive services,

including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

Primary driving force behind the implementation and constant

execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.

Partner with Management to produce a safe and health work

environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

Effectively communicate with all associates, management, and

customers; interprets and retains information and applies knowledge appropriately.

In designated locations, may be a secondary key carrier responsible

for basic and detailed opening and closing responsibilities.

Maintain an organized and neat shop.

Adhere to all company policies, procedures, safety and environmental

rules.

Other duties as assigned.

Pep Boys is an Equal Opportunity Employer and considers all applicants without regard to their race, color, sex, age, marital status, religion, creed, national origin, disability, sexual orientation, gender identity or inclusion in any other category protected by law.

Pep Boys

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Automotive Customer Service Advisor