The Pender County

Health

Department is a tax supported health agency is concerned

with

all the health problems affecting the residents of Pender County. The Health Department's director and the local Board of Health are responsible for organizing and administering the Health Department and;

Protect the county from disease.

Detect disease and abnormalities in early stages

Lessen the ill effects of disease

Promote health

Provide a safe and healthy environment

Keep the community informed about health matters

The primary purpose of this position is to serve as the first point of contact at the front desk for all patients entering the health department.This position will also serve as backup to the medical records file room.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Essential Functions

Receptionist Duties

Providing receptionist duties at the front desk.

Conduct self in a professional manner, utilizing customer friendly techniques that express care and understanding.

Obtain accurate information to ensure correct service delivery and billing process.

Have client sign-in, prepare medical record and route to eligibility or appropriate program.

Appropriately answer calls, place caller on hold, transfer calls to other staff, effectively take and relay messages.

Make appointments forth appropriate program.

Update patient data in the Health Information System (HIS).

Help Manage Patient Flow To Minimize Patient wait times.

Serve as back-up to Medical Records to pull and prep patient records and file charts

Fax Records as instructed.

Send Reminder Letters To Patients As Directed By Medical staff.

File lab Inpatient Charts daily.

Work with healthcare providers to promote health department programs to the community.

Scan purged medical records for purposes of creating an electronic document that ensures compliance with the Records and Retention Schedule.

Prepare mail by adding the correct amount of postage.

Perform other duties as assigned by Billing/Administrative Supervisor or DON as necessary to provide effective public health services.

PENDER COUNTY N C

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