Peloton Interactive, Inc. seeks Business Systems Analyst in Plano, TX:

Job Duties: Take the lead in building and maintaining our Salesforce CX platform, with a laser focus on delivering exceptional member support. Identify opportunities to streamline our member support processes, partner closely with cross-functional teams, and leverage expertise to recommend and test system changes that reduce friction points for our valued Peloton Members. Conduct a comprehensive assessment of the Salesforce instance and connected CX platform to identify gaps and areas for improvement to enhance member experience (measured by Member Satisfaction Score). Collaborate with the Enterprise Information Technology and eCommerce teams to develop and implement a baseline escalation path for handling member support inquiries efficiently. Create and execute a roadmap for ongoing Salesforce CX platform improvements that will reduce Member friction and increase member satisfaction. Become the resident expert in Pelotons member experience through shadowing our agents, listening to Member cases, and understanding how our systems are used to solve issues when the member contacts support. Provide business analysis, recommendations, and testing expertise for system changes to enhance member satisfaction. Collaborate on Request for Proposals (RFPs) as needed to represent Global Member Support requirements for new and existing systems. Prioritize incoming requests from the GMS teams, measuring impact and effort, requiring detailed analysis of circumstances and/or data. Gather input and feedback from relevant cross-functional partners and leverage data analysis to support decision-making. Identify opportunities for consolidation and integration to optimize efficiency.

Minimum Requirements: Bachelors degree (or its foreign degree equivalent) in Computer Science, Information Systems, Information Technology, Engineering (any field), or a related quantitative discipline, and three (3) years of experience in the job offered or in any occupation in related field.

Special Skill Requirements: (1) Apex, (2) Visualforce, (3) SOQL, (4) Data Loader, (5) User Management, (6) Reports and Dashboard, (7) API Validation Rules; (8) Flows; (9) Data Modeling; (10) Connectors; (11) Data migration; (12) JIRA; (13) Confluence; (14) Salesforce; (15) system administration. Any suitable combination of education, training and/or experience is acceptable.

Salary: $121,231.00 - $157,600.00 per annum.

Submit a resume with references to: Req.#: 24-153548 via the Peloton Careers webpage: https://www.onepeloton.com/careers or by email at: onlinejobpostings@onepeloton.com.

Peloton Interactive, Inc.

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Business Systems Analyst