Overview

TheClosing Post-Closing Managerwill be responsible for managing a team of closing specialists (Mortgage Closers) and post-closers, ensuring the accurate and timely completion of all closing and post-closing tasks, while maintaining compliance with regulatory requirements. The ideal candidate will have extensive knowledge of mortgage lending processes, excellent leadership skills, and a strong attention to detail.

Responsibilities

Lead, mentor, and manage a team of Closing and Post-Closing Specialists, ensuring high performance, accountability, and continuous development through training and coaching.

Oversee the full closing process from final loan approval through funding, ensuring all documentation is accurate, compliant, and aligned with investor and regulatory requirements.

Manage post-closing activities, including document review, delivery to investors or sub-servicers, and timely resolution of suspense or trailing document issues.

Collaborate with internal departments and external partners (e.g., title companies, attorneys, lenders, warehouse banks) to facilitate smooth, timely closings and funding.

Review and validate closing packages to ensure completeness, accuracy, and adherence to company, investor, and federal/state guidelines.

Maintain compliance with all regulatory requirements, including TRID, RESPA, TILA, HMDA, and investor-specific rules, while supporting audit readiness and timely responses to QC reviews.

Develop and implement efficient workflows, checklists, and SOPs to drive operational excellence, minimize risk, and meet service level agreements (SLAs).

Track and report on department performance, including productivity, pipeline status, trailing document exceptions, and post-closing turnaround times.

Serve as the primary liaison with servicing partners, ensuring accurate delivery of collateral and boarding packages, and resolving any servicing transfer issues.

Stay current on industry trends, regulatory changes, and investor updates, disseminating key information and policy changes to the team to maintain compliance and operational readiness.

Qualifications

Bachelor's degree in business, finance, or related field (preferred).

Minimum of Five [5] years of experience in mortgage lending, with at least two [2] years in a supervisory role.

Thorough understanding of mortgage closing processes and regulations.

Post-closing experience delivering delegated, best-efforts loans to secondary market investors including government loans (FHA, VA, USDA).

Understanding of HMDA and HMDA Reporting requirements.

Strong leadership and team-building skills.

Excellent communication and interpersonal skills.

Ability to prioritize tasks and meet deadlines in a fast-paced environment.

Proficiency in mortgage software and Microsoft Office Suite.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

PALMETTO CITIZENS FED CREDIT UNION (4040)

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Closing Post-Closing Manager