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Job Summary We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and support. This role requires strong communication skills, attention to detail, and the ability to handle various administrative tasks efficiently. The Front Desk Agent will play a crucial role in ensuring a positive experience for all visitors.

Duties

Greet guests warmly upon arrival and provide them with necessary information regarding their stay.

Handle check-in and check-out procedures efficiently, ensuring accuracy in data entry and cash handling.

Address guest inquiries and resolve issues promptly while maintaining a high level of customer support.

Manage phone calls, emails, and other communications in a professional manner.

Assist with sales by promoting hotel services and amenities to enhance guest experiences.

Maintain an organized front desk area, ensuring all materials are up-to-date and readily available.

Collaborate with other departments to fulfill guest requests and ensure seamless service delivery.

Perform administrative tasks such as filing, data entry, and maintaining records as required.

Qualifications

Proven experience in customer service or front desk operations is preferred.

Strong communication skills in English; Spanish bilingual or multilingual abilities are a plus.

Proficient in computer systems and software for data entry and record management.

Excellent cash handling skills with attention to detail in financial transactions.

Ability to work well under pressure while maintaining professionalism.

A positive attitude with a strong commitment to providing outstanding customer service.

Flexibility to work various shifts, including weekends and holidays as needed.

PADRE SOUTH HOTEL

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