Job Description

This is a Contract to Hire position for a Customer Service Rep. with an hourly rate of $19 in the North Austin area. The work schedule is and 2nd shift is M-F 4PM - 12:30AM. Some weekends and holidays may be needed.

What you'll do as a Customer Service Rep:

Provide timely and accurate information to incoming customer order status and product knowledge requests.

Provides timely feedback to the manager regarding service failures or customer concerns.

Processes customer orders/changes/returns according to established department policies and procedures.

Communication support via email, order, phone calls:

Manage and maintain all emails that come into the Customer Service group email. This includes:

Responding to emails within 15 minutes, acknowledging.

Taking appropriate action on the email. May include either a forward to the appropriate contact, status requests, placing an order or assisting the customer in anyway.

Ensuring all emails are addressed.

Enter new orders and or modify as necessary.

Confirm next day scheduled orders, daily

Answer all incoming calls in a courteous and professional manner. This includes the Customer Service department main line or your direct extension and follow through with the appropriate action.

Provide customers with status updates and ETAs.

Work Experience

The preferred candidate should have the following:

Ability to prioritize, work independently and maintain a professional/friendly demeanor is essential.

Be Bilingual (Spanish/English)

Other projects as assigned.

Escalate situations when needed.

Two years experience as a Customer Service Representative.

Excellent communication and problem-solving skills.

A high level of motivation with a strong work ethic.

Effective interpersonal skills and a positive outlook.

Customer/Client Focus.

Problem Solving/Analysis.

Time Management.

Microsoft Suites knowledgeable, Outlook, Excel, Word, Teams, and PowerPoint.

Attention to detail and patience.

Ability to come in early, work late and be available on the weekends.

Must pass pre-employment background check

Must pass pre-employment drug test

Must be authorized to work in the United States

Benefits

Every Onin Staffing job comes with amazing Teammate Benefits. Onin Staffing gives you the tools you need to protect your health, your money, and the people and things you care about.

Weekly Pay

$5 Prescription Drugs

$5 Doctor's Visit Copays

Free Teledoctor Service

Free Counseling Services

Life Insurance Included

Vision Insurance Included

Dental Insurance Included

Vacation and Holiday Pay

Scholarship Opportunities

401(k) Retirement Plan

Free Legal Services

Our unbeatable employee discount program

ONIN STAFFING LLC

Latest Jobs

Customer Service Rep - Bilingual