As an Implementation Manager at OneRail, you will be responsible for leading the efforts for the implementation and onboarding of our shipping clients. Our customers are enterprise clients such as Tier 1 Retailers and large Wholesale Distributors. Succeeding in this highly visible role starts with deep knowledge of the OneRail Platform and the unique solution we offer to our clients. That knowledge, combined with an impeccable level of attention to detail and an ability to communicate at all levels within an organization will be the key to that success. Our solutions touch every aspect of the logistics, supply chain, and finances of our client's operations. This role is responsible for communicating with and presenting to a wide array of audiences, from C-Suite to the day-to-day operational user, and everyone in between.

Responsibilities

Manage full implementation process and lifecycle of enterprise SaaS platform

Speak to clients with a high-level understanding of APIs, cloud-based software applications, logistic and supply chain software, product implementation, and integrations

Write user stores and create wire frames for the product team

Develop a deep understanding of the supply chain, logistics, e-commerce and inventory processes

Functional requirement gathering and scoping of projects with large customers

Collaboration between all departments of the company

This position will begin with begin with an assignment of 3-5 implementations, depending on the size and scope of work required

Qualifications :

Bachelor's degree in Business, Operations, Project Management or related field (MBA preferred)

Extensive project management experience

Must be located in Orlando, Florida and be willing to work with our team in office

5+ years of experience in the implementation of enterprise software as service applications

Demonstrated proficiency with systems, spreadsheets, databases, and applications (Microsoft, Click Up, Jira)

Outstanding presentation, reporting, and communication skills with the ability to tailor the delivery of a message or training to a variety of audiences

Well-rounded comprehension of innovative technologies, preferably cloud technologies

Ability to master attention to detail

Willingness and ability to travel in support of our clients

Willingness and ability to work in different time zones around the globe

Preferred:

PMI-ACP, CAPM, or similar project management certification

Experience in implementation or onboarding of enterprise software solutions

Familiarity with CRM systems (e.g., Salesforce, HubSpot)

Exposure to data-driven or logistics technology platforms

Note: This role falls under Comp Band 5 with the annual base compensation is expected to be between $80,000 to $100,000.

OneRail

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Implementation Manager