Legal Operations Manager (Part-Time/Temporary)

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Position : Legal Operations Manager

FLSA Classification: Non-Exempt, Part-Time Employee, National (Expected 20 hrs/week)

Reports to: Vi Truong, Senior Director of Operations

Start Date : October 2025

End Date: October 2026

Salary: $28.85-30.51 per hour

Location: Remote

About OneGoal

OneGoal transforms postsecondary advising and support so that every student can define their own future. Together with our partners, we're building a movement to close the opportunity gap. We work side-by-side with partner schools and districts to build their knowledge and capacity. The result is more equitable and effective support for all students. Our unique approach, honed over 15 years, prioritizes strong human relationships. And it's proven to deliver real student impact (https://www.onegoalgraduation.org/impact/impact-results/) . 81% of OneGoal high school graduates enroll in a postsecondary institution, and 73% of those students persist one year after high school graduation. An independent study by the University of Chicago found that OneGoal students are about 40% more likely to earn their postsecondary degrees than students from similar backgrounds. We are looking for individuals to join us in our pursuit of equity.

The Person

The Legal Operations Manager will play a critical role in providing strong operational support, alongside the Senior Director of Operations, ensuring maximum transparency, efficiency and compliance of all matters requiring legal engagement or review. They work closely with our legal counsel and internal and external stakeholders to maximize OneGoal's ability to serve our students and partners in a way that protects our assets and brand while taking a user-centered approach. They do this with creativity and with the utmost attention to our core values. This role will be responsible for implementing systems, processes, and best practices that enable the legal team to operate as a high-performing, data-driven function. The ideal candidate has a strong background in project management and legal process improvement.

Roles and Responsibilities:

Process & Systems Management

Partner with the Senior Director of Operations to evaluate, implement, and manage legal technology tools (e.g., Contract Lifecycle Management (CLM), matter management, document management systems).

Ensure all agreements and filing materials are accurately logged and maintained in the CLM, with records kept current at all times.

Serve as the primary administrator for the CLM and Freshdesk ticketing system, ensuring processes are followed and tools remain optimized for efficiency.

Monitor and process all incoming legal support requests/tickets daily, aiming for initial responses within 1-2 business days, with a focus on MSAs and school partner agreements.

Stakeholder Support & Liaison

Serve as a thought partner to staff members, helping them understand and navigate internal legal processes, requirements, and timelines.

Act as the main liaison between OneGoal and external legal counsel (Quadrant Legal Group), ensuring clarity, timely support, and smooth communication on open matters.

Summarize legal risk assessments and next steps for internal stakeholders; communicate stakeholder needs back to external counsel in a clear, actionable format.

Compliance & Knowledge Management

Maintain internal legal documentation, playbooks, templates, and knowledge bases.

Keep the OneGoal intranet updated with clear and current process guidance.

Support compliance initiatives, including policy rollouts across the organization, ensuring staff have the resources and understanding needed to implement changes effectively.

Partner with the Senior Director of Operations to support timely completion and organization of state, charitable, and lobbying filings.

The Legal Operations Manager is likely to see themselves in the following examples as they are designed to help you determine if this opportunity aligns with your own passion, purpose, skills, and experiences.

You are a strong project manager and have a keen attention to detail.

Things don't fall through the cracks with you because you understand what's at stake. You're proactive in establishing personal systems and processes to ensure your ability to keep track of high volumes of information, to easily access it and to use that information to make data-informed decisions.

You are a strong planner and are constantly assessing your priorities to manage self/up/out on diverse projects, against competing deadlines and around unanticipated requests. This allows you to be responsive to the needs of others and solve problems as they arise.

You value working collaboratively and innovatively.

You constantly strive to learn from and share learnings with your teammates, no matter your current knowledge or experience.

You know when and how to engage other key stakeholders that have the insight and positional authority to help you and others overcome obstacles and seize viable beneficial opportunities in a timely way.

You do not operate as a blind executor of pre-existing practices; instead, you thoughtfully evaluate the OneGoal program and identify ways to elevate our program's effectiveness.

You are a compelling and effective communicator.

You have tremendous ability to adapt messages to different audiences in order to inspire stakeholders.

You discern the appropriate mode of communication, depending on the situation and audience, to build champions and convert skeptics.

You serve as an ambassador for OneGoal with our external counsel and partners.

Qualifications:

2+ years of project management experience, in a legal or non-profit/ education setting (Required)

Excellent communication skills and ability to interpret policies and procedures (Required)

Ability to maintain a high degree of confidentiality and sensitivity to the organization's legal and compliance matters (Required)

If you require a reasonable accommodation to submit an application or to participate in the application or interview process, please reach out to our Human Assets Team to request an accommodation. Our Human Assets Team can be contacted at 773-321-2630 or HumanAssets@onegoalgraduation.org .

OneGoal is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of actual or perceived sex, race, color, ancestry, citizenship, ethnicity, national origin, religion, age, disability (mental or physical), sexual orientation, gender identity or expression, marital status, pregnancy, breastfeeding or related medical condition, parenthood, genetic characteristic or information, military or veteran status, marital status, or any other characteristic protected under federal, state, or local law.

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