This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13834607

Description

The Role:

The Case Management Assistant will provide administrative support to the foster care team and facilitate parent-child visitation, ensuring timely communication, documentation, and coordination of services for youth in care and their families.

Responsibilities:

Schedules meetings and visits with youth and family, communicating

directly with involved parties.

Obtains required reports and case documents from families and

service providers.

Receives and responds to routine requests for information and

documents.

Receives and responds to routine inquiries from youth and family

and/or the public by telephone and/or correspondence regarding case information, services, and/or programs.

Provides clerical assistance at child-family team meetings and

hearings by taking notes, providing follow-up questions to case managers and the youth and family, and keeping track of documents.

Maintain youth and family files and case information.

Communicates with agency staff for the purposes of coordinating case

information.

Requires knowledge of typical child and adolescent development and

an understanding of trauma exposure and traumatic stress signs and symptoms.

Participate in agency meetings and training.

Participate in the development and implementation of continuous

quality improvement.

Uses active and reflective listening skills and affirmations to

demonstrate respect and empathy, avoiding negative and derogatory labels that foster disrespect.

Understand that behaviors, responses, attitudes, and emotions are a

collection of survival skills often developed in response to traumatic experiences.

Maintain confidentiality of employees, volunteers, and program

participants to provide a safe environment.

Ability to work effectively with program participants and family

members, employees and vendors in a culturally diverse environment to support healing and recovery.

Keep up to date with changes in DCFS and One Family Illinois

Policies, Rules and Procedures by attending training and reading written information provided by the agency.

Attend and participate in supervision regularly.

Other duties as assigned.

ONE FAMILY ILLINOIS

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Case Management Assistant