As a Customer Service Representative, you will serve as a key point of contact for our customers, acting as a liaison, providing product and service information, and resolving issues with professionalism and efficiency. The ideal candidate is genuinely passionate about helping people, thrives in a fast-paced environment, and brings empathy, patience, and strong communication skills to every interaction. You'll play a vital role in ensuring our customers receive exceptional service by responding to inquiries, addressing concerns, and supporting their insurance needs with accuracy and care. If you enjoy problem-solving, can think on your feet, and are committed to delivering a great customer experience, we'd love to meet you.

Your Impact:

Handle incoming customer calls with professionalism and efficiency

Assist customers with policy details, claims inquiries, and billing or premium-related questions

Review policy coverage to determine eligibility and respond appropriately

Compare policy information and clarify misunderstandings to ensure accurate communication

Provide information on insurance products, process coverage requests, and manage account cancellations

Support customers with complaint resolution while maintaining a high level of service

Successful Candidates Will Have:

High school diploma required; Associate Degree or higher preferred

Minimum of 2 years of customer service experience in a high-volume call center

Strong attention to detail and ability to follow procedures precisely

Proficiency in Microsoft Word and Excel

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

For more information, please visit one80.com

If you have any questions about this posting, please contact one80careers@one80.com

Pay Range:

$18.00 - $18.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers{target="_blank" rel="noopener noreferrer"}.

Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice{target="_blank" rel="noopener noreferrer"} .

On380 Intermediaries

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