Job Summary Serve customers by providing product and service information, processing quotes and orders, resolving product and service issues, and assisting with cost estimates, product sizing/dimensions, and installation discussions.

Essential Duties and Responsibilities

Maintain strong knowledge of company products, services, and clients

Document customer interactions and transactions accurately

Listen attentively to customer needs, demonstrate empathy, and advocate for the customer

Process phone, fax, and email quotes and orders accurately within required cut-off times

Enter faxed, emailed, and phoned-in orders for production

Coordinate between sales and production to meet customer deadlines

Maintain effective communication with sales, production, product, and support teams

Communicate delivery dates and times to customers

Resolve product or service issues by identifying causes, recommending solutions, expediting corrections, and following up to ensure resolution

Assist sales staff with expediting orders and communicating with the production floor

Skills, Knowledge and Qualifications

Minimum 1 year of customer service experience (glass industry preferred)

Strong organizational, listening, and communication skills

Ability to read, calculate, and write measurements using number fractions

Ability to read and interpret drawings and specifications

Computer proficiency with accurate numeric data entry

Ability to work independently, manage priorities, and meet deadlines

Ability to work efficiently in a fast-paced, team-oriented environment

Willingness to work overtime as required

Experience in installation, assembly, carpentry, or construction is a plus

What OBE Offers You

Benefits that benefit you - industry competitive benefits{target="_blank"} at the lowest cost to the employee

Work-life balance - PTO and holidays, including floating holidays you can choose

Compensation that rewards your hard work - A pay-for-performance culture with potential for annual raises and bonuses

Training - We will equip you with the knowledge and skills you need to succeed

Oldcastle BuildingEnvelope, Inc.

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