About this role

The Rotating Equipment Group is currently comprised of 16 companies spread throughout the United States and still growing! Our aim is to be the primary source for rotating equipment and process equipment solutions in the industrial and municipal markets. The REG prides itself on providing a complete solution for the ever-expanding pump and motor industry.

REG represents some of the most reputable brand names in the fluid handling, pump distribution, water/wastewater treatment and fabrication industry. Our unparalleled service capabilities, whether in-house or field service, provide each customer with the problem solving and product knowledge to stand by our claim: we service what we sell.

Just as there are multiple components for an effectively running pump, it takes a team working together to be a success. A diverse range of talent resides in the Rotating Equipment Group, including engineers, inside and outside sales personnel, machinists, winders, pump and motor repair technicians, field service technicians, electricians, welders, millwrights, and more. Do you want to be part of a team in an industry that keeps America running? Join us today!

JOB DESCRIPTION:

The Customer Service Coordinator responds to internal and external customer inquiries regarding rotating equipment quotes. This individual will obtain open quotes lists and follow up with the customer as well as the application engineer supporting the inquiry. This position will require quotes for customer orders and manages customer contracts. Provide customer support and communication on order status. This position will also track parts shortages expedites parts and directs purchase item deliveries, coordinates repair work and acts as the liaison between the customer, sales, vendors, engineering and production departments.

Job Responsibilities:

Present professionally and competently in all situations, adhering to OTC's mission statement and core values

Follow up on open quotes, maintain status of quotes within ERP and CRM system

Present and maintain knowledge of all aspects and options available within our ERP and apply it accordingly to each entry

Process order entry into ERP

Acknowledge to the customer the receipt of purchase orders, enter orders into ERP and place orders with vendors, where applicable.

Add applicable notes to orders, as requested by Operations/Purchasing, for proper Purchase Order follow-up and expediting

Ensure accurate data entry into ERP during order entry for proper internals department tracking and scheduling

Extensive knowledge of customer account requirements and special situations

Adjust and follow through on customer inquiries regarding the quote.

Gain specialized technical knowledge about our products and applications.

Present and maintain knowledge of all aspects and options available within CSD(Infor CSD distribution software) and able to apply it accordingly to each opportunity

Maintain status of quote with Selltis (CRM)

Gather and provide information to Sales, OPS , Service and management team

Work cooperatively with other associates; be a Team player. Offer assistance when requested/required.

Provide trouble-shooting assistance

Follow up with sales and OPS to ensure that issues are resolved to their satisfaction

Develop and maintain list of suppliers for goods and services

Enter and maintain customer sales orders into CSD distribution software... For full info follow application link.

OTC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. OTC is a VEVRAA Federal Contractor---priority referral Protected Veterans requested.

OHIO TRANSMISSION, LLC

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