Duties and Responsibilities

Administrative Support

Produce information by typing, word processing, transcribing, editing, and formatting text into various mediums such as reports, memos, and graphs.

Respond to routine inquiries by answering telephone calls, screening and routing calls, and communicating with members, officers, and staff.

Organize departmental work by maintaining and creating filing systems, performing routine filing, and processing departmental mail.

Manage departmental supply inventory by monitoring stock levels, placing orders, and verifying receipt of supplies.

Database Management

Perform data entry in OCSEA databases and generate necessary reports.

Enter membership cards and opt-out information into the database, ensuring timely and accurate follow-up with state agencies for compliance and effective record management.

Conduct routine audits of the database to ensure accuracy and collaborate with the IT Department to develop programming or format changes for accurate reporting.

Review and update automatically generated letters and lists to maintain database accuracy.

Membership Information Management**

Provide membership information, such as membership lists and mailing labels, by reviewing requests according to OCSEA policies and ensuring timely responses.

Generate monthly membership reports and quarterly rebate information for subordinate bodies.

Event and Project Support

Assist in the successful execution of events, special projects, or other departmental activities.

Serve on committees by researching issues, collaborating with other departments, and developing reports as needed.

Coordinate, prepare, and assemble large-scale projects.

Other Duties

Perform additional duties as assigned.

Actively participate in organizational campaigns as directed.

Qualifications

2--3 years of experience in problem-solving or client relations/customer service requiring independent judgment, along with 1--2 years of secretarial experience.

Proven ability to handle complex tasks simultaneously with minimal supervision.

Strong organizational skills, including the ability to initiate and maintain moderately complex tracking systems.

Excellent communication skills, with the ability to respond calmly and effectively to irate or upset callers.

Experience handling confrontational and emotionally charged situations in a fast-paced environment.

Proficiency in computer skills, particularly Microsoft Office products, and familiarity with database management. Internet knowledge is a plus.

Active interest in unions and labor relations is highly desirable.

OHIO CIVIL SERVICE EMPLOYEES ASSOCIATION

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