Company Summary

O'Bryan Plumbing Services has an immediate opening for a Customer Service Representative. We are a rapidly growing plumbing company in Collin County and have been in business since 1982. We have an A+ rating with the Better Business Bureau and remain dedicated to maintaining a positive work atmosphere as well as an employee and customer-focused culture. We are committed to offering a promising work environment by emphasizing advancement from within and by promoting the professional development of our employees. If you are looking for a rewarding career opportunity, consider joining our safe, fun, and award-winning team !

Customer Service Representative Benefits

The Customer Service Representative's compensation package will include the following benefits:

Competitive Compensation Package

Weekly Performance Bonus Opportunity

Paid Time Off (two weeks annually)

Paid Holidays (seven days in addition to paid-time-off)

Health Insurance

Dental Insurance

Vision Insurance (Voluntary)

Short-term Disability

Long-term Disability

Life Insurance

Retirement Savings Account with Employer Matching (up to 3% match)

Training and support in career development

Potential for Advancement in a Rapidly Growing Company

Commitment to Highest Standards of Customer Service and Work Ethics

All Employees Will be Treated like an Individual, Not a Number

Customer Service Representative Job Description

The Customer Service Representative's responsibilities include, but are not limited to the following:

Providing outstanding customer service via inbound and outbound calls and SMS texting.

Convert incoming customer calls into booked service appointments.

Deliver call scripts with authentic cadence; be clear, compelling, empathetic, and personable.

Respond to customer requests, resolving issues, and promote the offers.

Be professional and establish customer rapport, encouraging repeat business.

Participate in training to boost booked calls.

Place outbound calls to customers.

Maintain and update customer database with complete and accurate information.

Meet daily, weekly, monthly metric goals

Customer Service Representative Job Requirements

The Customer Service Representative should possess the following experience, skills, characteristics, and abilities:

Demonstrate a positive attitude while at work

Minimum of one year experience in customer service

Excellent verbal and written communication skills

Proficient in Microsoft Office applications and computer literate

Must be willing to learn

Must show up to work every day on time

Work well in team environment to accomplish company goals

Judgment, tact, and initiative to identify and solve problems

Confident, action-oriented, multi-tasker and quick-thinker

Excellent interpersonal and phone skills

Ability to juggle multiple assignments while paying attention to details

Demonstrated ability to take direction and follow through

O'Bryan Plumbing Services

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Customer Service Representative